PATRICK CARMOLA
Orleans,Canada
Summary
Experienced Airline Flight Attendant & Customers Service Agent who is able to handle various customers needs and is very familiar with industry standard computer software. Adept at remaining professional at all times, assisting customers in making their flights and boarding flights in an orderly manner. Specialize in regional and national airlines. Willing to relocate: Anywhere Professional, experienced transportation specialist prepared for key role in public transit operations. Proven track record of ensuring passenger safety, adhering to schedules, and maintaining vehicle standards. Strong team collaborator with focus on achieving results and adapting to changing needs. Well-versed in route management, traffic regulations, and customer service. Reliable and flexible, fostering trust and efficiency within teams.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Bus Operator
City of Ottawa
12.2023 - Current
- Able to adapt/react to changes in operating conditions/environment
- Able to operate in a highly diverse cultural community
- Attentive to detail and able to adhere to specific detailed procedures
- Persuasive and tactful with excellent interpersonal and oral communication skills
- Possess good written communication skills
- Basic understanding of and ability to use computers
- Able to multi-task, solve problems and make decisions
- Able to remain calm in stressful situations
- Able to exercise sound judgement
- Able to work with minimum direct supervision and in a team environment
- Ability to use a radio and microphone and to communicate effectively
- Ability to call out stops as per the CTA directive
- Ability to read and understand trip dockets
- Ability to operate a bus in high-density traffic in the downtown core
- Ability to react and deal with emergency situations as they arise
- Ability to talk to and assist passengers while safely operating a bus
- Able to project a positive and professional image at all times, through personal appearance and conduct
- Able to act independently
- Able to communicate clearly in writing, in person, and by using corporate communications technologies, such as 2-way radio, etc
- Able to deliver excellent customer service at all times and to deal with all situations in a professional manner by remaining calm and self-controlled when dealing with difficult situations, and co-operating with Transit Supervisors and other City of Ottawa personnel to meet customers’ transit needs
- Available and able to work overtime, and work a variety of scheduled shifts including split shifts, weekends, evenings and holidays, as per the collective agreement
Flight Attendant
WestJet Airlines
08.2016 - 12.2023
- Company Overview: WestJet Airlines is a Canadian airline that provides scheduled and charter air service
- Always conduct safety checks before flight
- Greet & communicate with customers
- Prepare & submit reports on flight incidents
- Adhere to all aviation rules & regulations
- Monitor, Manage & Secure the Cabin
- Present emergency equipment & give instructions to passengers on how to use this equipment
- WestJet Airlines is a Canadian airline that provides scheduled and charter air service
Airline Customer Service Agent
U.S. Airways
06.2010 - 04.2015
- Company Overview: U.S
- Airways was a major American airline that merged with American Airlines
- Worked with customer service desk partner to keep long lines of customers moving long efficiently
- Always attended airline training courses to stay up to date on policy changes
- Maintained one of the highest customer service satisfaction ratings in the company
- U.S
- Airways was a major American airline that merged with American Airlines
Airline Customer Service Agent
First Air
10.2009 - 05.2010
- Company Overview: First Air is a Canadian airline that provides scheduled and charter air service to Northern Canada
- Assisted in handling complicated and difficult customer issues
- Developed several effective methods for handling difficult customers that were used by other agents
- Took advantage of every opportunity offered by the company to enhance software certifications
- First Air is a Canadian airline that provides scheduled and charter air service to Northern Canada
Airline Customer Service Agent
United Airlines
10.2007 - 09.2009
- Company Overview: United Airlines is a major American airline headquartered in Chicago, Illinois
- Posted the highest customer service satisfaction numbers for two straight years
- Became known among regular customers for a professional attitude and efficient way of doing business
- United Airlines is a major American airline headquartered in Chicago, Illinois
Education
Automotive Service Technician -
College of The Rockies
Cranbrook, B.C.04-2021
Associate's - Law & Security
Algonquin College
Ottawa, ON01.2004
Skills
- French as a second language
- MS Office Suite
- Sales
- Cashier
- Inventory
- Time Management
- Clean Driving Record
- Vehicle Inspection
- Defensive Driving
- Accurate Recordkeeping
- Fuel Efficiency
Additionalinformation - Specializedskills
- French as a second language
- MS Office Suite
- Sales
- Cashier
- Inventory
- Time Management
Languages
English
Full Professional
French
Professional Working
Certification
- First Aid Certification
- Basic Life Support Certification (BLS)
- Passenger Endorsement (P) - Department of Motor Vehicles.
- CPR/AED Certification
- Air Brake Endorsement - Department of Motor Vehicles.
- Automotive tech Diploma
- Law & Security Diploma
Timeline
Bus Operator
City of Ottawa
12.2023 - Current
Flight Attendant
WestJet Airlines
08.2016 - 12.2023
Airline Customer Service Agent
U.S. Airways
06.2010 - 04.2015
Airline Customer Service Agent
First Air
10.2009 - 05.2010
Airline Customer Service Agent
United Airlines
10.2007 - 09.2009
Associate's - Law & Security
Algonquin College
Automotive Service Technician -
College of The Rockies
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