Patrick Arzoomanian, CAMS
Mississauga,ON
Summary
A certified Anti-Money Laundering/Fraud specialist offering numerous years of experience in banking field of finance. Demonstrates a strong knowledge of investigation and analytical skills, while also providing above-and-beyond productivity and client satisfaction. On top of being articulate and vigilant when raising potential AML/ATF activity, being a collaborative team member is also of highest importance.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Private Banking Support Officer
Scotia Wealth Management
2023.12 - Current
- Assisting Private Banking clients with everyday banking needs
- Daily analysis of account activity and KYC
- Daily processing of incoming and outgoing payments in accordance with AML/ATF and risk assessment
- Onboarding and offboarding within compliance
- Daily collaboration with the associates and private bankers of Southern Ontario to maximize customer satisfaction
- Expertise provided regarding various Wealth products and services
Universal Service Officer
Scotiabank
2022.02 - 2023.12
- Providing high quality resolutions for inquiries from commercial and mid-market businesses for Scotiabank
- Analytics utilized to investigate various account discrepancies
- Daily collaboration with account managers and day-to-day partners for resolutions
- Communication with Fraud regarding escalations
- Investigation of account activity in accordance with AML/ATF and risk assessment
- Phone training
- Leader of numerous weekly presentations regarding client satisfaction
- Multiple time winner of 'Employee of the Month'
- Regular host of 'Welcome to the Team' webcast with Communications department
Service Representative
Scotiabank
2020.11 - 2022.02
- Segmenting and raising incoming inquiries to internal partners regarding business clientele of Scotiabank
- Daily analysis of account activity in accordance with AML/AFT and risk assessment
- Alerts submitted with Fraud when necessary
- More than 120 cases segmented daily
- Maintained high productivity and quality standards at all times.
- Constant collaboration with various partners and departments
- Top percentile of productivity with the team
Customer Service Representative
Scotiabank
2019.10 - 2020.11
- Resolved daily requests from retail clients in branch settings
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Daily processing of incoming and outgoing payment activity, with accordance to AML/ATF and risk assessment
- Various submissions of STRs and LCRs
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
Bachelor of Business Administration -
University of Guelph
Guelph, ON06.2019
Skills
- Enhanced Due Diligence
- Suspicious Activity Reporting
- Microsoft Office
- SQL
- Salesforce
- AML Compliance
- Know Your Customer (KYC)
- Risk assessment
- Teamwork and Collaboration
- Attention to Detail
- Data Analysis
- Fraud Detection
Certification
- Certified Anti-Money Laundering Specialist, ACAMS - July 2024
- Anti-Money Laundering, Federation of Law Societies of Canada - July 2024
- CPR/AED/First Aid, Canadian Red Cross - August 2023
References
- Available if requested
Timeline
Private Banking Support Officer
Scotia Wealth Management
2023.12 - Current
Universal Service Officer
Scotiabank
2022.02 - 2023.12
Service Representative
Scotiabank
2020.11 - 2022.02
Customer Service Representative
Scotiabank
2019.10 - 2020.11
Bachelor of Business Administration -
University of Guelph
- Certified Anti-Money Laundering Specialist, ACAMS - July 2024
- Anti-Money Laundering, Federation of Law Societies of Canada - July 2024
- CPR/AED/First Aid, Canadian Red Cross - August 2023
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