Patrick Arisman
Calgary,AB
Summary
I am currently working at Bunzl Distribution in an Infrastructure Support Analyst role. Highly motivated leader with design and installation knowledge, a confident Infrastructure Support Analyst who quality-driven with extensive understanding of troubleshooting techniques. Enthusiastic professional tasked with mitigating future network issues.
Overview
9
9
years of professional experience
Work History
Infrastructure Support Analyst
Bunzl Distribution
04.2016 - Current
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Enhanced system performance by implementing infrastructure upgrades and maintenance tasks.
- Managing, multi-million-dollar physical building security systems upgrade project, transitioning building security into cloud solutions hosted by TELUS, across Canada.
- Project lead, assistant developer, and administrator for moving Cisco based IP phone system to TELUS cloud based CC360 phone system across Canada.
- Ensure computers are reporting to SCCM on a weekly basis and rectify any that are no longer reporting.
- Participate in infrastructure related duties that are tied to warehouse moves and new acquisition integration.
- Support for Apple devices, new orders, upgrades, and initial setup and after setup support.
- Monitored network hardware operations to evaluate proper configuration.
- Deliver training sessions to team members on various aspects of infrastructure support, enhancing their skills and expertise.
- Investigated and corrected problems with printers, copiers and other peripheral devices.
- Monitor network system performance and determined appropriate solutions when issues were discovered.
- Resolve issues in servers and software using range of tools and technologies to troubleshoot problems and identify solutions.
- Contribute to development of IT policies, procedures, and best practices to promote operational excellence
- Improve overall user experience through support, training, troubleshooting, improvements and communication of system changes.
- Escalate highly critical issues to senior team members for effective resolution.
- Diagnose and executed resolution for network and server issues.
- Champion initiatives for continuous improvement within Infrastructure Support Analyst team that led to increased service quality levels.
- Update all Service Now Tickets with accurate and timely records of work performed and resolution details.
Contract Project Engagement Planner
Provincial Health Services Authority
08.2015 - 09.2015
- Assisted project migration of 26,000 users from old Windows XP to Windows 7
- Engaged users to discuss project scope and expectations to created application reports for desktop ordering
- Received desktops, engaged specific users to schedule and coordinate desktop deployment
- Once deployed, provided post-deployment support.
Windows 7 Migration Technicia
Metro Bound Inc
02.2015 - 08.2015
- Received information about client location and schedule for replacing Windows XP machines with Windows 7.
- Traveled to client location and conducted data migration and on-site user support
- Setup any network attached printers, address Microsoft Outlook and related software issues.
- Established strong relationships with clients through regular communication updates throughout each project lifecycle.
- Set up hardware and software in optimal configurations to meet network performance requirements.
Education
Microsoft Azure Administration Certification Course - Azure
Microsoft
Microsoft Online Training Portal01.2024
Service Now Administration Certification Course - Service Now Administration
Service Now Training Portal
Online01.2023
Mount Royal University Calgary Alberta - Web Development And Desktop Publishing
Mount Royal University
Calgary01.2013
Skills
- Helpdesk administration
- Microsoft 365 administration
- Information Security
- Mobile Device Management (MDM)
- Network Security
- Root Cause Analysis
- NTFS and Share Permissions
- Component Installation
- Server maintenance
- Hardware and Software Repair
- Service Now Ticketing System
Languages
English
Full Professional
Timeline
Infrastructure Support Analyst
Bunzl Distribution
04.2016 - Current
Contract Project Engagement Planner
Provincial Health Services Authority
08.2015 - 09.2015
Windows 7 Migration Technicia
Metro Bound Inc
02.2015 - 08.2015
Microsoft Azure Administration Certification Course - Azure
Microsoft
Service Now Administration Certification Course - Service Now Administration
Service Now Training Portal
Mount Royal University Calgary Alberta - Web Development And Desktop Publishing
Mount Royal University
Training Responsibilities
- Assisted in the preparation, outlines and schedules Identify the main objectives and skills for the TELUS CC360 cloud-based phone system.
- Assist in writing and maintaining the Service Now Knowledge base training database, ensuring that new content is relevant and up to date. As well as sharing and training team members in any new solutions that I come across.
- Participate in the reviewing of resumes, interviewing and training new team members as the need arises.
Hobbies and Interests
- Photography
- Woodworking
- Fishing
- Hiking
Hobbies
Photography
Hiking
Fishing
Wood working
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