Patrick Anaya
Clovis
Summary
Dynamic General Manager with extensive experience at Caliber Collision, excelling in inventory management and team leadership. Proven track record of enhancing operational efficiency and customer satisfaction through process improvements and employee motivation. Adept at budgeting and performance evaluation, consistently achieving business goals while fostering a collaborative work environment.
Overview
15
15
years of professional experience
Work History
General Manager
Caliber Collision
Kingsburg
03.2024 - 06.2025
- Oversaw daily operations to ensure efficient workflow in collision repair services.
- Implemented safety protocols to maintain a secure work environment for employees.
- Monitored inventory levels to ensure availability of necessary parts and materials.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Administered employee discipline through verbal and written warnings.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Tracked monthly sales to generate reports for business development planning.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Mitigated business risks by working closely with staff members and assessing performance.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Prepared staff work schedules and assigned team members to specific duties.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored progress by establishing plans, budgets and measuring results.
- Managed staff scheduling and allocation to optimize resource utilization.
Shop Owner
Rods Paint And Body
Reedley
03.2020 - 03.2024
- Managed daily operations of a busy auto body shop.
- Supervised staff to ensure quality paint and repair work.
- Coordinated with suppliers for timely inventory replenishment.
- Trained new employees on safety protocols and operational procedures.
- Developed marketing strategies to attract new customers to the shop.
- Oversaw financial transactions and managed cash flow effectively.
- Implemented process improvements to enhance workflow efficiency in repairs.
- Handled customer inquiries, complaints, and returns professionally.
- Maintained inventory levels by ordering stock as needed.
- Reviewed financial statements regularly to assess profitability of operations.
- Analyzed sales data to identify opportunities for growth.
- Directed and managed employees to consistently meet performance targets.
- Trained, recruited, and selected shop employees.
- Increased business by developing new marketing and promotional strategies.
- Performed regular maintenance checks on equipment used in the shop.
- Created and implemented successful business plans for store management, expansion and updates.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Planned work procedures using charts, technical manuals and experience.
Automotive Field Adjuster
Allstate Insurance Co
Fresno
02.2010 - 10.2019
- Collaborated with policyholders to gather claim information and supporting documents.
- Inspected damaged properties to assess loss and recommend appropriate adjustments.
- Utilized industry software to document claims and manage case progress efficiently.
- Mentored junior adjusters on best practices in claim assessment and customer service.
- Conducted follow-up assessments to ensure client satisfaction throughout the claims process.
- Documented and communicated claim activity to clients.
- Drafted detailed reports outlining all pertinent facts surrounding each claim including estimates of repair costs or replacement values.
- Attended continuing education courses pertaining to insurance laws and regulations.
- Managed workload efficiently while meeting deadlines and goals set forth by management team.
- Conducted on-site investigations of insured losses and determined liability.
- Reported findings to clients, adjusters and management personnel.
- Maintained records according to company policies and procedures.
- Provided expert testimony in court proceedings related to insurance claims.
- Assessed damages to property, vehicles and personal possessions due to natural disasters or other causes.
- Analyzed coverage issues related to the claim such as applicable limits, exclusions and endorsements.
- Negotiated settlements with claimants in accordance with company guidelines.
- Reviewed policies to determine appropriate levels of coverage and assist with approval or denial decisions.
- Input claim information and payments into company database.
- Investigated potentially fraudulent claims with focus on thoroughness, quality, and cost control.
- Reduced loss ratios through fair and prompt processing of claims.
- Drafted statement of loss to summarize damages, payments and underlying policy coverage.
- Negotiated settlements with claimants for an equitable resolution of claims.
Education
Associate of Arts - Business Administration And Management
Fresno City College
Fresno, CA08-1990
I-Car
Fresno, CACCC One Estimating
Mitchell Estimating
Car-O-Liner Frame
Chief Frame Technology
Skills
- Inventory management
- Budgeting
- Customer service
- Staff training
- Process improvement
- Safety compliance
- Team leadership
- Employee motivation
- Departmental operations management
- Total quality management
- Salary structure/compensation analysis
- Policy/program development
- Leadership and team building
- Consistently meet goals
- Account management
- Quality management
- Budgeting and cost control
- Verbal and written communication
- Supervision and training
- Problem resolution
- Facility management
- Deadline oriented
- Sales tracking
- Performance evaluation
- Relationship building
Accomplishments
- coaching youth baseball
Affiliations
- Golf, Water Sports, camping
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
General Manager
Caliber Collision
03.2024 - 06.2025
Shop Owner
Rods Paint And Body
03.2020 - 03.2024
Automotive Field Adjuster
Allstate Insurance Co
02.2010 - 10.2019
Associate of Arts - Business Administration And Management
Fresno City College
I-Car
CCC One Estimating
Mitchell Estimating
Car-O-Liner Frame
Chief Frame Technology
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