Patricija Vrentusa
People Analytics
Toronto,ON
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Floor supervisor
SVP Sports
05.2023 - 12.2023
- Led and mentored junior staff members, improving overall team productivity and collaboration on the sales floor.
- Provided regular feedback to employees, fostering a culture of continuous improvement and professional growth.
- Collaborated with store managers to develop sales objectives, leading to the achievement of revenue goals consistently.
- Enhanced customer satisfaction with personalized service and prompt issue resolution.
- Skilled at working independently and collaboratively in a team environment.
Erasmus+ International Students Coordinator
University of Maribor, Faculty of Economics and Business
12.2022 - 12.2023
- Managed project timelines for successful completion, ensuring deadlines were met.
- Contributed to applications growth by identifying opportunities for process improvement and advertising.
- Entered data, managed the exchange studies applications and provided guidance.
- Participated in workshops to enhance personal growth and professional development.
Service desk agent
Fujitsu Portugal
07.2022 - 12.2022
- Reduced ticket resolution time with thorough troubleshooting and problem-solving skills.
- Streamlined service desk operations for increased productivity through effective task prioritization and time management.
- Documented resolutions for recurring issues, creating a knowledge base that facilitated faster issue resolution.
- Managed critical incidents, coordinating with various teams to ensure timely resolution and minimal business impact.
- Increased efficiency by utilizing remote support tools to troubleshoot user issues effectively ( Apache Guacamole, AWS, TFS/ServiceNow, Workforce).
Student Tutor
University of Maribor, Faculty of Economics and Business
10.2020 - 10.2021
- Tutored mathematics for business and economics.
- Enhanced student understanding by developing personalized tutoring strategies tailored to individual learning styles.
- Boosted student confidence and academic performance through consistent feedback and encouragement.
Events Manager, HR Admin - Volunteer
ESN Maribor
02.2020 - 08.2021
- Recruited, trained and supervised event staff to complete tasks on time.
- Created detailed timelines and budgets for events to meet all deadlines.
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
- Generated ideas to enhance and expand current event and activity offerings.
- Continuously improved event processes based on post-event evaluations from participants.
Education
Master’s Degree - Information systems and E-business management
01.2023
- Study Abroad: Computer/Information Technology Administration and Management - ISCTE - Instituto Universitário de Lisboa; Lisbon, Portugal
- Thesis Paper: Using Artificial Intelligence In Software Development A Case Analysis
Bachelor of Economics - International business
08.2020
- Study Abroad: International Business - Instituto Superior de Contabilidade e Administração do Porto; Porto, Portugal
Skills
- People Management
- Problem Solving
- Time Management
- Project Management
- Leadership
- Training and Development
- Communication
- Clerical Support
- Detail-oriented
- Organizational Skills
- Interpersonal Skills
- Data Analysis
- Adaptability
- Retail Staff Management
- Online Learning Platforms
- Digital/Software Proficiency
- Multilingual Proficiency: English (C1), Portuguese (B2), Spanish (B2), German (B2)
Accomplishments
- Supervised team of 35 staff members.
- Increased customer satisfaction through effectively training the team.
- Became go-to resource for mathematics for business.
Certification
- Microsoft Office Specialist: Excel Associate (Office 2019)
- Microsoft Visio 2019 & Microsoft Project 2019
- IRDO certificate for Social Responsibility Management and Sustainable Development of the Company 2020
- HR starter 2023
Languages
English C1
Native or Bilingual
Slovenian
Native or Bilingual
Portuguese B2
Professional Working
Spanish B2
Professional Working
German B2
Limited Working
French A1
Elementary
Skill Summary
Enthusiastic learner with a master’s in information systems and E-business Management. Passionate about people management and a proactive problem solver. Fluent in 4 languages and proficient in various digital tools. Committed to achieving goals and helping others.
Projects
Spationomy 2.0 project - Bochum (Germany) - May 2022
- Working on policies that could be implemented on state budget to contribute to decreasing the global climate change.
HR starter 2023 ONLINE - Mar 2023 - Apr 2023
- Working on enhancement of various HR strategies for on-boarding and retention (of young people)
Hobbies
Part of Ultimate Frisbee National team on European and World's championship U20, in Poland and Netherlands in 2016 and 2017.
Timeline
Sales Floor supervisor - SVP Sports
05.2023 - 12.2023
Erasmus+ International Students Coordinator - University of Maribor, Faculty of Economics and Business
12.2022 - 12.2023
Service desk agent - Fujitsu Portugal
07.2022 - 12.2022
Student Tutor - University of Maribor, Faculty of Economics and Business
10.2020 - 10.2021
Events Manager, HR Admin - Volunteer - ESN Maribor
02.2020 - 08.2021
University of Maribor, Faculty of Economics And Business - Master’s Degree, Information systems and E-business management
University of Maribor, Faculty of Economics And Business - Bachelor of Economics, International business
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