Summary
Overview
Work History
Education
Skills
Timeline
Generic

Patricia (Peggy) Gauley

Port Coquitlam,BC

Summary

Dynamic IT Analyst with extensive experience at WorkSafeBC, managing voice communication solutions.


Recognized for exceptional customer service and active listening skills, ensuring high customer satisfaction. Proven ability to troubleshoot complex issues and provide effective training, enhancing team performance and operational efficiency.


Hardworking and passionate with strong organizational skills eager to secure a Cannabis Consultant position.


Organized and dependable, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

26
26
years of professional experience

Work History

IT Analyst - Voice Communications

WorkSafeBC
09.1996 - 08.2022
  • Prime contact for all voice communication requirements including call centre applications organization wide
  • Provided customer service remotely & in person
  • Provided expert support, troubleshooting problems for end-users in a timely manner
  • Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from technicians
  • Provided continuous training and support to new and existing employees

Education

Cosmetics Retail Management - Cosmetics

Seneca College of Applied Arts And Technology
North York

Various

Skills

  • 45 years customer service
  • Active listening
  • Customer satisfaction

Timeline

IT Analyst - Voice Communications

WorkSafeBC
09.1996 - 08.2022

Cosmetics Retail Management - Cosmetics

Seneca College of Applied Arts And Technology

Various
Patricia (Peggy) Gauley