Summary
Overview
Work History
Education
Skills
Pronouns
References
Languages
Timeline
Generic

Patriciah Ouma

Toronto,Ontario

Summary

An Organized, hardworking, dependable candidate who manages multiple priorities with a positive attitude. Passionate about every work with strong organizational skills. Ready to help the team achieve company goals.

Overview

20
20
years of professional experience

Work History

Home Support Worker

S.R.T. Medstaff
04.2023 - Current
  • On part time basis provide homemaking support to clients – general cleaning, bathroom and kitchen cleaning, vacuum, sweep, mop floors as needed, dusting and Polishing furniture, surfaces, window sills, and other fixtures to remove dust, dirt, linen and Laundry change and make beds, launder linens, towels, and clothing, and ensure all are properly cleaned, folded, and stored, empty trash bins and always adhere to respect client privacy, maintain confidentiality, and adhere to ethical standards in all interactions.

Clinic Administrative Support

VHA Home Healthcare
04.2023 - 07.2023
  • On volunteer basis, provides frontline customer service and administrative support to gain knowledge of Ontario healthcare sector.
  • Answered telephone calls and directed callers to appropriate personnel.
  • Made follow up calls to clients and appointment reminders
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Directed patients to exam rooms and did the Covid screening
  • Provided prompt, polite and professional in-person and telephone customer service.

Support Worker

Dara Residence Retirement Home
01.2023 - 02.2023
  • On full-time short-term contract, assisted in supporting 35 residents by preparing meals and conducting housekeeping - general cleaning, bathroom and kitchen cleaning, remove dust, dirt, linen and laundry change and make beds, launder linens, towels, and ensure are properly cleaned, folded, and stored, empty trash bins and always adhere to respect client privacy, maintain confidentiality, and adhere to ethical standards in all interactions
  • Assisted in issuing medication to clients.

Healthcare Aide, Assisted Living Facility

Lochmoor Adult Family Home
12.2021 - 03.2022
  • During 5-month full-time contract, supported 6 clients including 2 total-care clients, by monitoring and observing, and reporting changes in health, behavior and needs
  • Provided mobility assistance, personal care, feeding, and ensured room organization and safety, always adhering to residents’ needs
  • Followed prescribed healthcare plan assisted residents with daily exercise and assisted with administering medications in partnership with medical teams
  • Provided emotional support to encourage dignity and respect.

Human Resources Officer and Administrative Assistant

Cekpach Enterprises Limited
01.2014 - 10.2021
  • Supervised job interviews and conducted exit surveys to verify compliance with HR best practices.
  • Assisted managers and supervisors with employee disputes, disciplinary actions and other workplace issues.
  • Coordinated new hire onboarding, completing background checks and reference checks to complete screenings.
  • Processed paperwork and hiring details for promotions and lateral position changes.
  • Coordinated employee placements and administrative details.
  • Conducted check-ins with employees to assess workplace health and personnel engagement.
  • Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
  • Developed and implemented comprehensive human resources policies and procedures in compliance with kenya labour laws.
  • Facilitated employee relations, benefits administration and performance management initiatives to support workforce needs.
  • Promoted employee engagement with organizational objectives during new employee orientations and industry conventions.
  • Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
  • Conducted performance reviews and provided feedback to managers on employee performance.
  • Improved office efficiency by effectively managing internal communications and correspondence.
  • Assisted with writing job postings and job descriptions for boards.

Human Resource Officer

Erastus & Co., C.P.A
01.2008 - 01.2014
  • Managed busy HR department by providing accurate and timely staff statistics including monthly staff turnover reports
  • Responded to job applications, screened candidates for appointments, and used confidentiality when administering benefits including medical, car loans, and group life insurance
  • Acknowledged for creating a positive, pleasant and welcoming environment through development of staff team building activities.

Admin. Assistant

Erastus & Co., CPA
01.2004 - 12.2007
  • Greeted guests in with friendliness and professionalism.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Monitored and ordered supplies and materials to keep office well stocked.
  • Developed and maintained filing systems to facilitate easy access to information.
  • Organized resources, records and personnel to accomplish aggressive targets.
  • Reviewed and edited documents for accuracy, grammar and clarity.
  • Managed calendars and coordinated travel arrangements and accommodation for senior-level staff to optimize schedules.
  • Prepared PowerPoint presentations for Managing Partner with attention to detail.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.

Education

Post Graduate Diploma in Human Resource Management -

Institute of Human Resources Management
Nairobi, Kenya

Diploma in Business Administration -

Graffins College
Nairobi, Kenya

WHMIS Certificate
Toronto, ON

U-First Certificate - Alzheimer Society
Toronto, ON

Crisis Prevention Intervention Certificate
Toronto, ON

Overdose Prevention Overdose And Naloxone Training
Toronto, ON

Personal Support Worker Diploma -

UMS Healthcare College
Toronto, ON
01.2024

Caregiving Certification -

Caregiver For Hire USA
Federal Way, Washington
01.2022

Skills

  • Strong customer service and communication skills, both verbal and written
  • Effective organizational and problem solving skills with ability to prioritize tasks
  • Ability to learn quickly and adapt in a multitasking, fast-paced, and changing environment
  • Proficiency with Information Technology: Microsoft Office applications and Internet

Pronouns

she/her

References

Available on request

Languages

English
Professional Working

Timeline

Home Support Worker

S.R.T. Medstaff
04.2023 - Current

Clinic Administrative Support

VHA Home Healthcare
04.2023 - 07.2023

Support Worker

Dara Residence Retirement Home
01.2023 - 02.2023

Healthcare Aide, Assisted Living Facility

Lochmoor Adult Family Home
12.2021 - 03.2022

Human Resources Officer and Administrative Assistant

Cekpach Enterprises Limited
01.2014 - 10.2021

Human Resource Officer

Erastus & Co., C.P.A
01.2008 - 01.2014

Admin. Assistant

Erastus & Co., CPA
01.2004 - 12.2007

Post Graduate Diploma in Human Resource Management -

Institute of Human Resources Management

Diploma in Business Administration -

Graffins College

WHMIS Certificate

U-First Certificate - Alzheimer Society

Crisis Prevention Intervention Certificate

Overdose Prevention Overdose And Naloxone Training

Personal Support Worker Diploma -

UMS Healthcare College

Caregiving Certification -

Caregiver For Hire USA

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