Patricia Garcia
Rio Linda
Summary
Transformational leader skilled in team management and operational efficiency. Cultivates open communication to empower employees and drive organizational success. Proven expertise in staff development and problem-solving, enhancing productivity and achieving strategic objectives.
Overview
17
17
years of professional experience
Work History
SUPERVISOR I
Dept. of Social Services
01.2023 - Current
- Facilitated recruitment efforts by managing interview schedules and assisting in candidate selection.
- Contributed to recruitment efforts by conducting interviews with prospective candidates for open positions.
- Led team meetings to discuss challenges and share best practices.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Provided guidance and mentorship to new supervisors in operational processes.
- Monitored employee productivity to provide constructive feedback and coaching.
- Trained new employees on company policies and procedures.
- Facilitated communication between departments to resolve client issues promptly.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Delegated work to staff, setting priorities and goals.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Cultivated positive work environment that enhanced team morale and engagement.
- Reviewed case documentation for accuracy and adherence to regulations.
ANALYST II
Dept. of Social Services
01.2013 - 01.2023
- Research, analyze, and resolve problems with the background check process in consultation with exemption and arrest only analysts and staff members, and provide responses to clients.
- Reviewed and analyzed criminal record exemption transfer requests and exemption files, recommending approval or denial and notifying applicants or licensed providers of decisions.
- Responds to telephone inquiries from Spanish/English speaking clients on the exemption or arrest only cases status relating to the bureau’s background check process.
- Developed outreach and training materials for stakeholders, enhancing understanding of processes and compliance requirements.
- Oversaw six student assistants in executing special projects, ensuring timely completion and adherence to quality standards.
- Developed the website and ensured accessibility compliance.
ANALYST I
Department of Social Services
Sacramento
01.2012 - 01.2013
- Reviewed and analyzed criminal record exemption transfer requests and exemption files, recommending approval or denial and notifying applicants or licensed providers of decisions.
- Research, analyze, and resolve problems with the background check process in consultation with exemption and arrest only analysts and staff members, and provide responses to clients.
- Handled telephone inquiries from Spanish/English speaking clients regarding background check status for exemption or arrest only cases, providing accurate and timely information.
CHILD SUPPORT TECHNICIAN
Department of Child Support
Rancho Cordova
01.2010 - 01.2012
- Communicated with contacts via telephone, correspondence, and internet regarding automated enforcement actions and case-specific payment issues to ensure resolution.
- Reviewed collection accounts and determined necessary actions to optimize collections.
- Processed claims and documented findings, actions, and decisions to maintain accurate records.
EMPLOYMENT PROGRAM REP.
Employment Development Dept.
Sacramento
01.2009 - 01.2010
- Resolved eligibility issues surrounding claimant's unemployed status, determined eligibility for benefits, and communicated decisions to claimant and employer.
- Conducted unemployment insurance eligibility interviews to assess claimant qualifications.
- Analyzed employer and claimant statements and resolved conflicts through questioning.
- Processed claims, documenting findings, actions, and decisions for compliance and record-keeping.
Education
M.B.A - Business Administration Marketing
University of Phoenix
Sacramento, CA01-2005
B.S. - Business Administration-Marketing
California State University
Sacramento, CA01-2004
Skills
- Budget development and monitoring
- Staff training and development
- Employee relations and performance management
- Policy and project management
- Research and analysis
- Problem solving and critical thinking
- Public relations and communication
- Event coordination and planning
- Analytical skills and accessibility knowledge
- Team collaboration and interpersonal skills
- Presentation and writing skills for analysts
- e-Learning implementation strategies
- Principles of government
Accomplishments
- Manage an eighteen-million-dollar contract office which consisted of sixty-two different buildings and two hundred forty-armed security officers for almost 2 years.
- Learned to read construction plans, put together estimates and wrote up bid proposals in as little as 3 months.
- Developed policy and procedure for many processes in and out of the office.
- Developed a bidding process from which the company went from having 1-2 commercial jobs, to as many as 8 jobs at one time.
- Processing 100% intake as a Staff Services Analyst within a month after being hired in the Caregiver Background Check Bureau.
- Assigned to be the lead for the National Background Check Project, a new project within the department, and seven months after being with the Caregiver Background Check Bureau.
- Supervise one of the top three case processing units with only four analysts.
Technology Snapshot
UNIX, Windows, AS 400, MS Word, MS Excel, MS Power Point, MS Publisher, MS Visio, PC Tools, Outlook, Adobe, MS Office Pro 97/2000, Word Perfect 2000, Photo Shop, Print Shop, Quick Bid, On Center Software, Citrix, BETA, Lotus 1-2-3, CABS, LAARS, LCTS, SharePoint, DNN Website Developer, Color Contrast Analyzer, NVDA Screen Reader
Languages
Spanish
Professional
Timeline
SUPERVISOR I
Dept. of Social Services
01.2023 - Current
ANALYST II
Dept. of Social Services
01.2013 - 01.2023
ANALYST I
Department of Social Services
01.2012 - 01.2013
CHILD SUPPORT TECHNICIAN
Department of Child Support
01.2010 - 01.2012
EMPLOYMENT PROGRAM REP.
Employment Development Dept.
01.2009 - 01.2010
M.B.A - Business Administration Marketing
University of Phoenix
B.S. - Business Administration-Marketing
California State University