Patricia E. Castillo
La Habra
Summary
Dedicated Mail Room Operator at Mt. San Antonio Community College, skilled in machine operation and problem-solving. Enhanced operational efficiency through preventative maintenance and strong teamwork. Committed to safety compliance and customer satisfaction, fostering positive relationships while ensuring timely delivery of services. Recognized for reliability and a proactive approach in all weather conditions.
Overview
26
26
years of professional experience
Work History
Lead Mail Room Operator
Mt. San Antoni Community College
06.2025 - Current
- Operated machinery and equipment in compliance with safety protocols to ensure smooth operations.
- Monitored production processes, identifying and resolving issues to maintain workflow efficiency.
- Trained new employees on operational procedures and safety measures for optimal performance.
- Collaborated with team members to streamline workflows, enhancing overall productivity and efficiency.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
Mail Room Operator
Mt. San Antonio Community College
09.1999 - Current
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
- Worked outside in all weather conditions.
- Provided on-the-job training to newly hired workers and team members.
- Handled adjustments or modifications to machines as needed based on product specifications or changes in operational parameters.
- Conducted preventative maintenance on equipment to reduce repair costs.
- Coordinated with supply chain partners to ensure timely delivery of raw materials, preventing production stoppages.
- Collaborated with other departments to optimize production workflows.
- Self-motivated, with a strong sense of personal responsibility.
- Ensured compliance with all federal regulations pertaining to postal services, safeguarding both employee safety and customer privacy at all times.
- Assisted customers with inquiries regarding postal services, providing knowledgeable and courteous support.
- Managed the timely and accurate shipping of all letters and packages, coordinating with postal services to ensure a smooth delivery process.
- Enhanced community access to postal services by diligently completing daily mail delivery routes regardless of weather conditions.
- Developed strong relationships with Departments and Division Offices.
- Responded to Staff inquiries about delivery, forwarding and other postal services quickly to provide quality Services.
- Assisted Staff with various postal services, including shipping rates, package tracking, and purchasing postage stamps.
- Fostered positive relationships with Staff on assigned routes, enhancing overall satisfaction levels toward postal services offered.
Education
Associate of Science - Electronics Engineering Technology
Mt. San Antonio Community College
Walnut, CASkills
- Problem-solving
- Teamwork and collaboration
- Effective communication
- Efficient multitasking
- Troubleshooting
- Machine operation
- Equipment operation
- Valid Driver's license
- Golf Cart Certified
- Safety compliance
Timeline
Lead Mail Room Operator
Mt. San Antoni Community College
06.2025 - Current
Mail Room Operator
Mt. San Antonio Community College
09.1999 - Current
Associate of Science - Electronics Engineering Technology
Mt. San Antonio Community College