Patricia Dennise Aquino
Mississauga,ON
Summary
Experienced Operations Assistant proficient in documentation, expense tracking and recordkeeping. Successful at managing everything from maintenance to financial needs. Experienced with overseeing multiple projects simultaneously.
Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture. Results-driven candidate with successful track record of providing administrative support in busy office environments. Adept at handling multiple projects and prioritizing tasks.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Operations Assistant
Walmart Logistics
Mississauga, ON
12.2022 - 05.2023
- Streamlined operations by implementing efficient inventory management systems.
- Enhanced team productivity by providing administrative support in scheduling and coordinating meetings.
- Boosted order fulfillment rates by closely monitoring inventory levels and promptly addressing discrepancies.
- Improved customer satisfaction by promptly resolving issues and answering inquiries via phone, email, and in-person interactions.
Logistics Coordinator
Central Ontario Dairy Distributing Inc.
Mississauga, ON
06.2021 - 01.2023
- Enhanced supply chain efficiency by optimizing shipping schedules and routes.
- Streamlined inventory management for reduced waste and improved cost control.
- Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
- Implemented a warehouse organization system that increased storage capacity and accessibility.
- Managed cross-functional teams for efficient project execution and timely completion.
- Improved order accuracy through meticulous data entry and verification processes.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
- Trained new employees on logistics procedures, promoting a consistent approach across the team.
- Conducted regular audits of warehouse operations to maintain quality standards and minimize errors or inefficiencies.
- Optimized transportation strategies by analyzing route performance data and adjusting plans accordingly.
- Conducted investigations to resolve issues related to logistics and cargo movements.
- Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.
- Scheduled and coordinated truck, ship and air transport to maximize productivity and maintain organized calendar.
- Developed strategies to optimize utilization of available resources.
Associate
Walmart Logistics
Mississauga, ON
12.2020 - 05.2021
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Developed strong client relationships through timely and thorough follow-up on inquiries and concerns.
- Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency and reduced costs.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Reduced loading times for shipping trucks by efficiently organizing and staging pallets.
Walkie Operator
Ingram Micro
Mississauga, ON
08.2020 - 12.2020
- Enhanced warehouse efficiency by skillfully operating walkie equipment for material handling tasks.
- Reduced order processing time with accurate and timely picking, packing, and palletizing of products.
- Increased inventory accuracy by conducting regular cycle counts and updating records accordingly.
- Ensured safe work environment by adhering to company safety policies and performing routine equipment inspections.
- Maximized storage capacity through strategic placement of goods in designated locations within the warehouse.
- Streamlined order fulfillment process by collaborating effectively with team members to meet daily production goals.
- Contributed to a clean and organized workspace by maintaining aisles free of debris for smooth equipment operation.
- Improved overall productivity by assisting in training new walkie operators on proper procedures and best practices.
- Aided in achieving on-time deliveries with prompt loading and unloading of inbound and outbound shipments.
General Laborer
MDM Group Inc.
Oakville, ON
01.2020 - 08.2020
- Improved worksite safety by consistently adhering to established protocols and regulations.
- Completed tasks efficiently for timely project completion within set deadlines.
- Increased productivity with effective communication and collaboration among team members.
- Ensured quality workmanship, performing thorough inspections and addressing any issues promptly.
- Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
- Contributed to efficient inventory management, tracking supplies and notifying supervisors when restocking was needed.
Walkie Operator
Ingram Micro
Mississauga, ON
10.2019 - 01.2020
- Enhanced warehouse efficiency by skillfully operating walkie equipment for material handling tasks.
- Reduced order processing time with accurate and timely picking, packing, and palletizing of products.
- Ensured safe work environment by adhering to company safety policies and performing routine equipment inspections.
- Maximized storage capacity through strategic placement of goods in designated locations within the warehouse.
- Streamlined order fulfillment process by collaborating effectively with team members to meet daily production goals.
- Expedited customer orders with efficient retrieval of materials from storage areas, reducing wait times for shipment preparation.
- Supported warehouse operations through proactive communication with supervisors regarding potential issues or concerns.
Receiving Clerk
Archway
Mississauga, ON
10.2018 - 08.2019
- Enhanced warehouse organization by accurately sorting and categorizing incoming shipments.
- Streamlined the receiving process for improved efficiency and time management in the workplace.
- Reduced errors and discrepancies by meticulously verifying shipment contents against purchase orders and invoices.
- Maintained accurate inventory records through diligent data entry, updating, and filing.
- Expedited processing times by swiftly unloading trucks and properly staging products for inspection.
- Boosted customer satisfaction by diligently inspecting all received merchandise for damages or defects before distribution.
- Double checked records, daily reports, and inventory transactions to identify and correct variances.
- Collaborated with other departments to resolve potential incoming shipment issues.
- Communicated with vendor representatives to resolve damaged shipments and item shortages.
- Properly labeled and stored goods in safe area to provide identification and avoid losses.
- Maintained accurate computer records of materials weights, bill amounts, and identified variances.
Cashier Team Lead
Pizza Pizza
Brampton, ON
10.2017 - 08.2018
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Streamlined cashier operations for improved productivity and reduced wait times.
- Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
- Promoted store loyalty programs to increase repeat business and bolster customer relations.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Prepared daily sales reports for management review, highlighting key insights to drive future improvements in store performance.
- Conducted regular audits of register funds, minimizing potential losses due to theft or error.
Passenger Service Agent
Global Aviation Inc.
Mississauga, ON
12.2016 - 10.2017
- Enhanced customer satisfaction by providing efficient check-in and boarding services.
- Streamlined baggage handling for improved passenger experience and reduced wait times.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Assisted passengers with special needs, ensuring a comfortable and positive travel experience.
- Maintained accurate records of flight information to provide timely updates to passengers.
- Collaborated with airline personnel to facilitate seamless coordination between departments.
- Utilized strong organizational skills to manage multiple tasks in a fast-paced environment.
- Provided exceptional customer service, addressing passenger concerns promptly and professionally.
- Supported colleagues in managing challenging situations, fostering teamwork and collaboration.
- Managed ticket sales and reservation inquiries, utilizing thorough knowledge of fare structures and pricing strategies.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Provided exceptional customer service to passengers, addressing concerns and resolving issues.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Announced flight status updates and information about gate changes over PA system.
Education
Bachelor of Early Childhood Care And Education - Early Childhood Education
George Brown College
Toronto, ON08.2024
No Degree - Languages
International Language School of Manila
Makati Philippines05.2016
Bachelor of Science - Dentistry
Centro Escolar University
Manila, Philippines04.2016
Skills
- Employee Scheduling
- Hiring and Training
- Operational Reporting
- Meeting Planning
- Positive Attitude
- Work Planning and Prioritization
- Documentation and Reporting
- Delegating Work
- Attention to Detail
- Policy and Procedure Adherence
- Customer service
- Business Administration
- Strong Problem Solver
- Accounting Familiarity
- Professional and Friendly
- Office Supply Management
- Organizational Management
- Customer Support
- Process improvement
- Microsoft Office proficiency
- Multitasking capabilities
Languages
English
Native or Bilingual
Filipino
Native or Bilingual
Certification
- Certified First Aid/CPR Level C, Red Cross Canada - 2023-2026
- St, John Ambulance, Health and Safety Level 1. - 2022-2025
Timeline
Operations Assistant
Walmart Logistics
12.2022 - 05.2023
Logistics Coordinator
Central Ontario Dairy Distributing Inc.
06.2021 - 01.2023
Associate
Walmart Logistics
12.2020 - 05.2021
Walkie Operator
Ingram Micro
08.2020 - 12.2020
General Laborer
MDM Group Inc.
01.2020 - 08.2020
Walkie Operator
Ingram Micro
10.2019 - 01.2020
Receiving Clerk
Archway
10.2018 - 08.2019
Cashier Team Lead
Pizza Pizza
10.2017 - 08.2018
Passenger Service Agent
Global Aviation Inc.
12.2016 - 10.2017
Bachelor of Early Childhood Care And Education - Early Childhood Education
George Brown College
No Degree - Languages
International Language School of Manila
Bachelor of Science - Dentistry
Centro Escolar University