PATRICIA ANNE MICO
Dawson Creek,Canada
Summary
Dynamic and results-driven professional with over 6 years of progressive experience in customer service, healthcare administration, and financial services. Proven ability to deliver exceptional service, streamline operations, and resolve complex customer inquiries with precision and efficiency. Highly skilled in managing financial transactions, processing insurance claims, and fostering strong client relationships. Known for a proactive approach to problem-solving, meticulous attention to detail, and a commitment to exceeding customer expectations. Seeking to contribute my diverse expertise and dedication to excellence as a Member Services Representative, driving customer satisfaction and operational success.
Overview
7
7
years of professional experience
Work History
Pharmacy Assistant
IDA Little Prairie Pharmacy
Chetwynd, BC
09.2024 - Current
- Assist customers with their prescription needs, providing excellent service and addressing inquiries with empathy and accuracy
- Handle cash transactions and insurance claims, ensuring smooth and timely service for pharmacy clients
- Maintain up-to-date client records and manage inventory, demonstrating attention to detail and organizational skills
- Enhance customer experience by providing reliable and efficient support, creating a welcoming environment.
Treasury Assistant
Asalus Corporation, Intellicare
Makati, Philippines
06.2017 - 06.2023
- Managed daily transactions, including payment processing, reconciliation, and claims settlements, ensuring accurate and timely service for HMO members
- Handled customer inquiries regarding billing and policy claims, providing clear explanations and guidance to resolve issues
- Coordinated with healthcare providers and internal departments to streamline operations and improve member satisfaction
- Gained expertise in financial management and customer service, directly assisting HMO members with financial questions and concerns.
- Streamlined payment processes by implementing efficient electronic funds transfer systems, resulting in reduced costs and improved accuracy.
- Monitored compliance with regulatory requirements and internal controls, ensuring a robust risk management framework for treasury operations.
Financial Advisor
Sun Life Financial
Makati, Philippines
02.2018 - 02.2019
- Advised clients on life insurance and investment-linked products (VUL), tailoring solutions to meet their financial goals and needs
- Provided detailed product knowledge, ensuring clients understood their options and made informed decisions
- Established strong client relationships through personalized service and follow-up, maintaining high client satisfaction
- Developed key skills in financial consulting, needs analysis, and customer relationship management.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Education
Certificate in Business Management -
Northern Lights College
Chetwynd, BC04.2024
Bachelor’s in Business Administration - Financial Management
Adamson University
Manila, Philippines05.2017
Skills
- Customer Service Excellence
- Financial Transactions & Reconciliation
- Client Relationship Management
- Problem Solving & Conflict Resolution
- Administrative Support & Record Keeping
- Insurance & Claims Processing
Reference
Available upon request.
Timeline
Pharmacy Assistant
IDA Little Prairie Pharmacy
09.2024 - Current
Financial Advisor
Sun Life Financial
02.2018 - 02.2019
Treasury Assistant
Asalus Corporation, Intellicare
06.2017 - 06.2023
Certificate in Business Management -
Northern Lights College
Bachelor’s in Business Administration - Financial Management
Adamson University
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