PATRICIA ANNE HOPE
MAYNE ISLAND,BC
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skill. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
16
16
years of professional experience
Work History
Front Desk Receptionist
Mayne Island Resort
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed reservations
- Trained new team members on company procedures, customer service and issue resolution.
- Entered and updated sensitive customer information during check-ins and room changes.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Prepared informative materials about local attractions or amenities upon request from guests ensuring memorable stays at the establishment.
- Boosted staff morale through effective teamwork and clear communication amongst colleagues in various departments.
- Collected [Type] payments, processed transactions and updated relevant records.
- Handled assignments independently with good judgement and critical thinking skills.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Compiled information from files and research to satisfy information requests.
- Tracked important information in [Software] spreadsheets and ran reports or generated graphs using data.
Cashier
Mayne Island Tru Value Grocery
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Addressed customer needs and made product recommendations to increase sales.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Identified and resolved discrepancies and errors in customer accounts.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Handled cash with high accuracy and took care to check bills for fraud.
Records Clerk
Accounts Receivable Clerk
Administrative Assistant
Ministry Of Aboriginal Relations & Reconnciliation
05.2000 - 12.2011
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Executed record filing system to improve document organization and management.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Assisted development and implementation of new administrative procedures.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Developed strategies to streamline and improve office procedures.
- Maintained up-to-date knowledge of industry best practices and office software updates to maximize efficiency in administrative tasks.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Volunteered to help with special projects of varying degrees of complexity.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Performed research to collect and record industry data.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Transcribed and organized information to assist in preparing speeches and presentations.
Payroll Clerk
Ministry Of Social Development And Economic Develo
05.1996 - 04.2000
- Maintained payroll information by calculating, collecting, and entering data.
- Updated employee files with new details such as changes in address or salary levels.
- Responded to employee inquiries to clarify payroll issues regarding wages, deductions and taxes.
- Maintained employee confidence and protected payroll operations by keeping information confidential.
- Processed new hire paperwork and documents.
- Maintained employee privacy and protected payroll operations by keeping all information confidential.
- Assisted new hires with onboarding paperwork related to direct deposit setup, tax forms, and benefit enrollment.
- Provided exceptional customer service by promptly addressing employee inquiries regarding payroll matters, fostering a positive working environment.
- Developed effective communication channels for addressing employee concerns regarding paychecks, leave balances, and overtime calculations.
- Managed garnishments and levies in accordance with legal requirements, ensuring proper withholding from employee wages.
- Processed garnishments from creditors or government agencies to meet legal requirements of deducting money from employees' paychecks to pay off debts.
- Streamlined payroll processing by implementing efficient data entry and verification procedures.
- Tracked employee vacation, sick and personal time.
- Completed payroll accurately and timely to meet employee expectations.
- Enhanced overall payroll efficiency through continuous improvements in systems and processes.
- Increased accuracy in overtime calculations through consistent monitoring of hours worked against established thresholds.
- Performed data entry tasks and maintained accurate records of employee payroll information.
- Calculated wages, deductions and bonuses in accordance with company policies.
- Audited timesheets and payroll records for accuracy.
- Processed timecards and payroll data for team of employees.
- Processed manual checks for employees in accordance with company policies.
- Reconciled payroll discrepancies and responded to inquiries from employees.
- Developed and implemented payroll procedures to streamline workflow.
Education
Office Administration And Accounting Certificate - Office Administration And Accounting Certificate
Camosun College
Victoria, BC11.1989
Skills
- Dealing with customers requesting information and reservation
- Extensive experience using the Government Corporate Records Management System
- Create and maintain Excel spreadsheets
- Produce step by step procedures for a variety of systems and tasks
- Provide advice and guidance on government/ministry policy and procedures in payroll
- Provide advice and guidance accounting processes to employees, supervisors and suppliers
- Acting as liaison and using tact and diplomacy to cope with upset, angry and confused suppliers and employees regarding problems with invoices, pay and leave matters/ entitlements and non-payment of invoices and contracts in a professional, non-confrontational manner
- Customer Service
- Time Management
- Listening Skills
- Cash Handling
- Telephone Etiquette
- Problem-solving skills
- Front Office Management
- Hospitality services
- File Organization
- Oral and writing communication
- Office Organization
- Filing
- Confidentiality handling
- Guest Relations
- Hospitality best practices
- Mail Sorting
- Call forwarding
- Mail handling
- Spreadsheet tracking
- Travel Coordination
- Punctual and Reliable
- Data Entry
- Conflict Resolution
- Basic Math
- Document Management
- Office equipment operations
- Records Management
- Records Maintenance
- Relationship Building
- Courteous and Professional
- Payment Processing
- Office Administration
Education Experience
- Completed 11 of the CGA program courses
- Completed and participated in many courses pertaining to the Government programs required for my jobs
- Including: Microsoft Excel, Microsoft Word, Microsoft Outlook, Records Management
Volunteer Experience
- 4 Years as Secretary for Victoria Women’s Dart League
- 1 Year as Public Relations Officer for Victoria Women’s Dart League
- 1 Year as Division C Statistician for Victoria Women’s Dart League
- 1 Year as Grievance Committee Chair person for Victoria Women’s Dart League
- 7 Years Experience with 4th Arbutus Boy Scouts as a Beaver Colony Leader for boys 5 – 7. Develop programs, games and outing for up to 24 boys on a weekly basis. Organize and supervise 10 - 12 adults for weekend camping trips for up to 75 boys. Co-ordinate with Cub Pack for yearly camping trip for approx. 50 boys 7 – 12 years old
- 12.5 Years as a Member of the JOSH Committee with the various Ministries within which I had been employed
- 21 Years as Floor Warden in building with First Aid - First Responders training and LUSAR (Light Urban Search and Rescue) training with the various Ministries within which I had been employed
- 4 Years working with CRD Gulf Islands Emergency program as Emergency Services Neighborhood Support
- 7 Years as the Director of Emergency Support Services under the CRD Emergency Programs
Languages
English
Professional Working
Emergency Program on Mayne Island run by CRD. (Capital regional District) as director for 7 years
I have trained to assist in emergencies for over 35 years. I have received training in Light Urban Search and Rescue; Rapid Building Assessment; Running and setting up a Reception Center; Prepare Group Lodging. Plan and assist Group Lodging; Registration and Referrals for emergency care. I have created and maintained spreadsheets tracking volunteers names, contact information and courses taken to keep them informed. I have a great sense of need to be prepared on Mayne Island in case of wildfire or earthquake and tsunami.
A lot of my training was through different ministries within the BC Provincial Government and have maintained my training since my move to Mayne Island in 2012. I am currently a Neighborhood Contact where i inform residents in my area about any downed wires or other such hazards and keep the appraised of any evacuation alerts
Timeline
Administrative Assistant
Ministry Of Aboriginal Relations & Reconnciliation
05.2000 - 12.2011
Payroll Clerk
Ministry Of Social Development And Economic Develo
05.1996 - 04.2000
Front Desk Receptionist
Mayne Island Resort
Cashier
Mayne Island Tru Value Grocery
Records Clerk
Accounts Receivable Clerk
Office Administration And Accounting Certificate - Office Administration And Accounting Certificate
Camosun College
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