Patricia Ann Culala
Chestermere
Summary
Reliable Shift Leader with 10 years in hospitality industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers. Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Overview
12
12
years of professional experience
Work History
Staff Member
Tim Hortons
06.2024 - Current
- Increased employee productivity by implementing efficient work processes and time management strategies.
- Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
- Streamlined office operations by organizing filing systems, managing schedules, and maintaining accurate records.
- Led cross-functional teams to successfully complete projects on time and within budget constraints.
Shift Supervisor
Tim Horton's
11.2023 - 06.2024
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
- Increased sales performance through effective upselling techniques and staff training initiatives.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
Cashier/Stock
Bulk Barn
09.2023 - 11.2023
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Shift Supervisor
Tim Horton's
01.2019 - 06.2022
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
- Conducted regular performance evaluations, providing constructive feedback to help employees grow professionally.
Third Cook
University Of British Columbia
03.2022 - 04.2022
- Enhanced food quality by diligently following recipes and ensuring proper cooking techniques.
- Improved kitchen efficiency by assisting with meal preparation, inventory management, and maintaining cleanliness.
- Assisted in the timely production of meals by adhering to established schedules and procedures.
- Reduced food waste through careful portion control, monitoring inventory levels, and rotating products as needed.
- Promoted teamwork within the kitchen staff, fostering seamless communication during busy shifts.
Receptionist
Chartwell Retirement Residences
12.2021 - 03.2022
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Restaurant Manager
Burger King
04.2012 - 12.2018
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Implemented cost-saving measures through streamlined processes, efficient scheduling, and strategic vendor negotiations.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
Education
Bachelor of Science - Business Administration
East West College
Calgary, AB05.2024
Bachelor of Science - Hotel And Restaurant Management
University of Assumption
Philippines04.2012
Skills
- Schedule Management
- Customer-Oriented
- Inventory Control
- Financial Management
- Production Management
- Strategic Planning
- Training and Mentoring
- Operations Management
- Cash Handling Expertise
- Business Administration
- Inventory Control and Record Keeping
- Workplace Safety
Timeline
Staff Member
Tim Hortons
06.2024 - Current
Shift Supervisor
Tim Horton's
11.2023 - 06.2024
Cashier/Stock
Bulk Barn
09.2023 - 11.2023
Third Cook
University Of British Columbia
03.2022 - 04.2022
Receptionist
Chartwell Retirement Residences
12.2021 - 03.2022
Shift Supervisor
Tim Horton's
01.2019 - 06.2022
Restaurant Manager
Burger King
04.2012 - 12.2018
Bachelor of Science - Business Administration
East West College
Bachelor of Science - Hotel And Restaurant Management
University of Assumption
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