Patricia A. Mason
Lathrop
Summary
With over thirty-one years of Transportation Operations experience with Alameda-Contra Costa Transit District, I provide results-driven professional experience offering internal and external customer service for passenger retention. Ensuring the safe and secure operation of four Divisions, I implement policies and procedures, as well as updating manuals and providing new ideas to achieve our key performance indicators. I am skilled in managing multiple priorities with a positive attitude. While supervising a staff of six who manage over 1200 operators and sixty Transportation Supervisors, which includes formulating and conducting evaluations, team meetings, coaching, and corrective action plans, and implementing the strategic plan to a align with the mission statement.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Interim Assistant Director of Transportation
Alameda-Contra Costa County Transit District
Oakland, CA
10.2025 - Current
- Led strategic initiatives to optimize transit operations and enhance service delivery.
- Collaborated with cross-functional teams to develop and implement transportation policies and procedures.
- Managed budget allocations for transportation projects, ensuring alignment with organizational goals.
- Analyzed ridership data to identify trends and improve service efficiency across the district.
- Developed training programs for staff on safety protocols and operational best practices in transportation services.
- Facilitated stakeholder engagement sessions to gather feedback and inform transportation planning decisions.
- Directed performance evaluations of transportation services, implementing corrective actions to address identified issues.
Transportation Superintendent
Alameda-Contra Costa County Transit District
04.2023 - 09.2025
- Manage upward of 400 employees, key performance analysis to reduce liability ,98.26% service operated of 99.50% target, 1.08% passenger falls of 3.25% target, 96.62% logon rate of 95.00% target, respond to up to 50 internal and external customer service concerns weekly, contract interpretation, grievance response, risk assessment, oversee and approve payroll, oversee Division budget analysis, balance petty cash and event funding disbursement, oversee training management, Board Policy implementation, Bulletin Creation, conduct safety inspection to reduce Division liability, manage time off to ensure run coverage, oversee board policy adherence pertaining to service priority, and oversee DMV compliance.
- Directed daily operations to ensure efficient transit service delivery across multiple routes.
- Implemented safety protocols, enhancing compliance and reducing incidents among staff and passengers.
- Collaborated with cross-functional teams to optimize scheduling and resource allocation for fleet management.
- Mentored junior supervisors, fostering professional development and improving team performance metrics.
- Analyzed operational data to identify trends, driving process improvements and enhancing service reliability.
Assistant Transportation Superintendent
Alameda-Contra Costa County Transit District
01.2017 - 01.2023
- Manage 350 bus operators, attendance tracking, industrial injury investigation and reporting, coaching and counseling and discipline, Department of Motor Vehicles/Department of Transportation Tracking and Compliance, review and provide constructive performance feedback on Accident/Incident Reports, Federal Transportation Administration Alcohol/ Substance Abuse Compliance, key performance Indicator Monitoring, On time Performance/Schedule Adherence Reporting, American with Disabilities Act Adherence/Compliance, Customer Service/Conflict Resolution, Align Mission Statement with Shared Vision, Liaison with partnering personnel, Industrial Injury Investigation and Reporting, Collective Bargaining Interpretation and Implementation Adherence, conduct disciplinary hearings representing the District.
Senior Transportation Supervisor
Alameda-Contra Costa County Transit District
01.2013 - 01.2017
- Managed 60 Transportation Supervisors, Scheduling, Successfully Trained 32 new hires on entry level management and the transition, update Operations manual, manage 530 restroom facilities District wide for cleanliness and operability, review and provide constructive performance feedback on Accident/Incident Reports, Federal Transportation Administration Alcohol/ Substance Abuse Compliance, key performance Indicator Monitoring, On time Performance/Schedule Adherence Reporting, American with Disabilities Act Adherence/Compliance, Customer Service/Conflict Resolution, Align Mission Statement with Shared Vision, Liaison with partnering personnel, Industrial Injury Investigation and Reporting, Collective Bargaining Interpretation and Implementation Adherence, trained 32 new hires on CAD/AVL.
Transportation Supervisor
Alameda-Contra Costa County Transit District
01.2007 - 01.2013
- Monitored District wide fixed route for on time performance and schedule adherence, coached and counseled bus operators, reported observations to transportation management, accident investigation to reduce liability to the District, customer service/public notification and documentation, conflict resolution, collective bargaining interpretation and compliance, operations control center dispatching, train and evaluate newly hired supervisors, and apply mission statement to shared vision.
Education
Master of Arts - Management
University of Phoenix
01-2010
Bachelor of Arts - Political Science
California State University At Hayward
01-1998
Skills
- Operational accountability and efficiency
- Accident/Incident investigation
- Deadline management
- Reliability
- Safety management
- Interpersonal skills
- Conflict resolution
- Workload management
Certification
- Collaborative Communication 8/9/22
- FTA Reasonable Suspicion 2016
- Lead Collaborative Team 8/2/22
- Conflict Resolution 6/8/16
- EOCC NIMS Certificates 100, 200, 700, 800
- Labor Class
- Crucial Conversations 6/25/19
- ENO Leadership Course 8/2015
- Sexual Harassment 3/2019
- Communication Skills for Supervisors 3/24/2009
- How to Deal with difficult People 1/23/18
- Microsoft Excel 8/20/2008
- Essentials of Excellent Customer Service 3/2/18
- Coaching skills 11/27/2007
- AFSCME Contract Training 9/20/17
- Motivating Employees 11/23/2007
- Accident Investigation 1/2016
- Developing Supervisory Skills 7/1/2006
Timeline
Interim Assistant Director of Transportation
Alameda-Contra Costa County Transit District
10.2025 - Current
Transportation Superintendent
Alameda-Contra Costa County Transit District
04.2023 - 09.2025
Assistant Transportation Superintendent
Alameda-Contra Costa County Transit District
01.2017 - 01.2023
Senior Transportation Supervisor
Alameda-Contra Costa County Transit District
01.2013 - 01.2017
Transportation Supervisor
Alameda-Contra Costa County Transit District
01.2007 - 01.2013
Master of Arts - Management
University of Phoenix
Bachelor of Arts - Political Science
California State University At Hayward