Patricia Ybarra
Redlands
Summary
Social worker with extensive experience in case management and client advocacy at the Office of Homeless Services. Demonstrated success in enhancing service access through community outreach and resource navigation. Proficient in crisis intervention and data analysis, leading to improved outcomes for vulnerable populations. Dedicated to empowering clients and promoting systemic change.
Overview
31
31
years of professional experience
5
5
Certifications
Work History
CHW/Justice Involved
Central Valley Juvenile Detention and Assessment Center
San Bernardino
02.2024 - 05.2025
- Review and process applications for government assistance programs, ensuring all required documentation is complete and accurate.
- Determine applicants' eligibility for programs such as Medicaid.
- Interview applicants and recipients in person or by phone to gather necessary information and clarify details on their applications.
- Maintain accurate and up-to-date records of applicants' information, decisions made, and benefits awarded in a secure database.
- Coordinate with other agencies and service providers to refer applicants to additional resources and support services.
- Reviewing cases and making decisions in accordance with policies and regulations.
Outpatient Medical Coder
Children's Hospital Los Angeles
Los Angeles
09.2006 - 02.2023
- Review medical records and assign codes for outpatient treatments and services to ensure proper billing and insurance claims.
- Audit existing codes to help ensure accuracy, adhere to coding guidelines, communicate errors, and review coding reference materials.
- Receive batches of work or complete assignments as soon as possible after they come in.
- Some medical coding is time-sensitive, so the ability to manage my schedule and be available throughout a predetermined shift is essential to success in this role.
- I transformed medical terminology into codes, analyzed records for incomplete and completed documentation.
- Comparing charges with documentation and query Physicians for missing or incomplete documentation.
Data Integrity Analyst
Children's Hospital Los Angeles
Los Angeles
09.2006 - 02.2023
- Tracking records for missing documentation.
- Review and analyze records for missing or incomplete documentation.
- Monitor encounters for missing documentation, run daily reports for specific encounter research.
- Managing patient demographics for duplicate medical record numbers, combining duplicate demographics.
- Changing of patient names per minute orders.
- Give network permission to new and exciting providers.
- Coordinates the help desk function including managing and prioritizing incoming requests and assigning to appropriate staff.
- Ensures tickets are resolved properly and timely.
- Provides assistance to customers on escalated requests and high level, complex help desk tickets.
Release of Information Lead
Children's Hospital Los Angeles
Los Angeles
09.2006 - 02.2023
- Managing and processing requests for patient information in healthcare, personal, Government and Federal settings.
- My responsibilities included: Retrieving and releasing data to qualified recipients while adhering to confidentiality protocols.
- Compiling and maintaining medical records of patients in compliance with legal and ethical standards.
- Processing requests for patient information in accordance with legal, ethical, and regulatory frameworks.
- Providing information to the proper recipients while ensuring confidentiality rules are followed.
- Data entry for mail, faxed and email medical records request.
- Prepare records for court subpoena request.
- Schedule outsource copy service appointment for copy service request.
Medical Assistant, Prevention & Social Services Assistant
Whittier First Day Coalition
Whittier
06.2005 - 12.2014
- Work closely with interim housing organizations, such as Awakening and Foley House, to provide comprehensive services to clients of First Day.
- These services include outreach and engagement, comprehensive case management assessments, service planning, and housing location.
- Assisted clients with applications for mainstream entitlement programs, employment services, housing vouchers, and housing unit applications.
- They meet with participants weekly to review housing leads, update vouchers, complete unit applications, and address any other requirements necessary to secure housing.
- As well as sharing resources with the clients as needed.
- While providing support in other areas as, Substance use challenges, behavioral health resources, food bank locations, clothing for job interviews.
- Providing help with filling out public assistance applications and social services guidance.
Medical Records Technician/Driver
USC
Los Angeles
07.1994 - 06.2004
- A Medical Records Technician (also known as a Health Information Technician) I was responsible for managing and organizing patient data in both physical and digital formats.
- Compiling and reviewing patient documentation regarding conditions, treatments, and overall health.
- Maintaining patient confidentiality and optimizing record-keeping systems to ensure healthcare organizations run smoothly.
- Meeting administrative needs of healthcare facilities, enabling providers to treat patients effectively.
- Accessing patient records as needed for review by medical staff and serving as a point of contact for medical billing.
Medical Assistant
San Judas Medical Clinic
Los Angeles
07.1994 - 04.2004
- Front and back-office duties in a medical practice.
- My front office duties were responsible for greeting patients, scheduling appointments, answering phones, verifying insurance coverage and collecting copayments.
- Back-office responsibilities were working directly with patients, taking vital signs, administering injections and medications, and assisting the physician with exam procedures.
Social Worker II
Office Of Homeless Services
San Bernardino
05.2025 - California
- Manage client data processing, transfer, and security for optimal accuracy and accessibility.
- Ensured adherence to legal standards in HMIS practices.
- Applied data analysis techniques to improve HMIS data.
- Worked collaboratively with professionals to uphold confidentiality of records.
- Conducted thorough assessments of client needs, strengths, and available resources.
- Formulated personalized care plans with clients and families to meet specific requirements.
- Coordinated referrals to community organizations for enhanced service access and support.
- Improved outcomes and successes by utilizing multidisciplinary risk identification and management in care planning.
- Coordinated mental health assessments for children, adolescents and adults receiving child welfare and prevention services.
- Outreach in collaboration with surrounding cities, public works, and county entities.
- Coordinated services with community organizations and healthcare providers.
- Conducted assessments of client needs, strengths, and resources to develop treatment plans.
- Assisted clients in accessing community resources such as housing, food pantries, and transportation options.
- Maintained lists of resources helpful to clients.
- Provided crisis intervention to individuals facing immediate challenges.
- Advocated for clients' rights and access to necessary resources.
- Attended team meetings and provided feedback on case updates and treatment recommendations.
- Participated in professional development activities such as seminars, workshops, trainings.
- Coordinated referrals to outside agencies for additional services such as substance abuse programs or vocational training.
- Maintained accurate records of client progress and interactions according to agency standards.
- Maintained thorough case history records and wrote detailed reports.
- Collaborated with family members to provide comprehensive support services to clients.
- Interviewed clients individually and in family groups to determine services to best address specific needs.
- Provided crisis intervention services for clients experiencing acute distress.
- Educated patients and caregivers on community resources and post-acute level of care criteria, benefits and coverage.
- Implemented social service interventions to achieve treatment goals and address client needs.
- Educated clients about the impact of trauma on mental health and well-being.
- Visited clients at residence for home study assessments to assist courts with custody decisions.
- Engaged in community outreach and program development to support patient and caregiver needs.
- Identified and addressed financial and emotional barriers to discharge and recovery.
- Directed protective placement, case management, parent education and family reunification activities.
- Collaborated with multidisciplinary team of mental health case managers and disability workers.
- Provided supportive counseling services for victims of abuse or neglect.
- Counseled and prepared residents for transition to independent living.
- Actively advocated for systemic change within organizations that serve vulnerable populations.
- Engaged with schools and other educational institutions on behalf of students who are struggling academically or socially due to life circumstances.
- Completed intake assessments with patients and drafted community re-entry plans following treatment.
- Evaluated and addressed individual client needs and concerns.
- Used active listening skills and supportive diction to cultivate client rapport and open communication.
- Used knowledge of successful crisis intervention techniques and supportive problem-solving to achieve treatment goals.
- Encouraged and motivated clients to develop new coping mechanisms and techniques to drive behavior modification.
- Collaborated with state agencies and benefits coordinators to develop individualized plans for each case.
Education
HIT/CCS - Monterey Park
East Los Angeles Community College
Monterey Park04.2025
Certified Coding Specialist - San Dimas
AHIMA
San Dimas01.2018
Associate of Science - Social Services
Loyola Marymount University
Los Angeles, CASome College (No Degree) - other
United Education Institute
Huntington ParkSkills
- Active listening and empathy
- Case management
- Client advocacy
- Confidentiality protocols
- Community outreach
- Treatment planning
- Active listening
- Crisis intervention and recovery planning
- Cultural competence and wellness coaching
- Resource navigation and data integrity
- Data analysis and information release
- Medical coding
- Confidential case documentation
- Mandatory reporting procedures
- Social services
- Analytical thinking
- Community resources
- Independent judgment
- Cultural history
- Substance abuse expertise
- Data collection and management
- Case needs assessments
- Resource navigation
- Disability support
- Referrals and networking
- Aftercare follow up
- Discharge planning
- Client needs assessment
- Medicare and medicaid applications
- Community outreach expert
References
- Guadalupe De Avila, gdeavila@chla.usc.edu, 3236622450
- Elia Torres, Eltorres@chla.usc.edu, 3236622450
Languages
- English
- Spanish
Certification
Medical Assistant Diploma
Timeline
Social Worker II
Office Of Homeless Services
05.2025 - California
CHW/Justice Involved
Central Valley Juvenile Detention and Assessment Center
02.2024 - 05.2025
Outpatient Medical Coder
Children's Hospital Los Angeles
09.2006 - 02.2023
Data Integrity Analyst
Children's Hospital Los Angeles
09.2006 - 02.2023
Release of Information Lead
Children's Hospital Los Angeles
09.2006 - 02.2023
Medical Assistant, Prevention & Social Services Assistant
Whittier First Day Coalition
06.2005 - 12.2014
Medical Records Technician/Driver
USC
07.1994 - 06.2004
Medical Assistant
San Judas Medical Clinic
07.1994 - 04.2004
HIT/CCS - Monterey Park
East Los Angeles Community College
Certified Coding Specialist - San Dimas
AHIMA
Associate of Science - Social Services
Loyola Marymount University
Some College (No Degree) - other
United Education Institute