Patricia Vieira
Toronto,ON
Summary
Strategic-thinking individual experienced in turning low-performing teams into top company contributors. Offering engaging and pleasant personality with expertise improving customer relationships.
Dedicated Real Estate professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture.
Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
10
10
years of professional experience
Work History
Director, Property Accounting
Choice Properties REIT
11.2019 - Current
- Oversee portfolio of assets and provided corrective feedback to achieve daily and long-term goals.
- Worked closely with organizational stakeholders and Senior Leadership to guide operational strategy.
- Managed daily operations while overseeing multiple locations to foster increased productivity.
- Established Team performance goals and provided feedback for underperforming areas.
- Monitored and coordinated workflows to optimize resources.
- Formed strategic partnerships and connected with potential clients to drive business development.
- Evaluated company documentation to verify alignment with regulatory requirements.
- Spearheaded innovative approaches to resource allocation and strategic planning.
- Leveraged professional networks and industry knowledge to strengthen internal and external relationships.
- Optimized operational processes using analytics tools to address client-specific metrics.
- Trained new employees on proper protocols and Choice specific standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Reduced financial inconsistencies while assessing and verifying non recurring items.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Raised property accuracy and accountability by creating new automated tracking method.
Sr. Manager, Property Accounting
Choice Properties REIT
01.2019 - 10.2019
- Provided strong leadership to enhance team productivity and morale.
- Implemented and developed operational standards, policies and procedures.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Developed presentations for internal and external audiences.
- Held monthly team meetings to create business plans to drive successful reporting packages.
- Executed appropriate staffing and budgetary plans to align with business forecasts.
- Produced staffing matrix to provide adequate coverage of department.
- Analyzed revenue distribution, bank reconciliations and account analysis documents to execute month-end closing.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Defined clear targets and objectives and communicated to other team members.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Developed detailed plans based on broad guidance and direction.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Manager, Property Accounting
Choice Properties REIT
06.2014 - 12.2018
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Communicated clearly with employees and stakeholders to keep everyone on same page and working toward established business goals.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Defined clear targets and objectives and communicated to other team members.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Education
High School Diploma -
Loretto College School
Toronto, ONSkills
- Staff Development and Performance Management
- Business Administration, Development and Planning
- Project Coordination
- Budget Control and Forecasting
- Financial Reporting
- Strategic Planning and Issues Resolution
- Risk Management
- Charismatic Leader
- Creativity and Innovation
Languages
English
Timeline
Director, Property Accounting
Choice Properties REIT
11.2019 - Current
Sr. Manager, Property Accounting
Choice Properties REIT
01.2019 - 10.2019
Manager, Property Accounting
Choice Properties REIT
06.2014 - 12.2018
High School Diploma -
Loretto College School
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