Summary
Overview
Work History
Skills
Languages
Timeline
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Patricia Thotti

Edmonton,AB

Summary

Proven leader in customer service support, adept at relationship building and problem-solving, with a track record of delivering exceptional service at CIE. Fluent in French, excelled in staff management and leveraged call center experience to enhance service efficiency. Demonstrated ability to thrive under pressure, significantly improving customer satisfaction. Skilled member services management professional offering expertise in enrollment, benefits interpretation, and claims processing. 3 years in customer service support and team leadership positions.

Overview

3
3
years of professional experience

Work History

Costumer Service Support

CIE
01.2015 - 01.2018
  • Developed and maintained strong relationships to deliver exceptional customer service support.
  • Provided exceptional customer service support during every stage of the export process, from initial inquiries through post-delivery follow-up communications.
  • Offered administrative and customer service support to customers.
  • Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.

Skills

Customer service support

Relationship Building

Call center experience

Problem-solving aptitude

French Speaking Fluency

Oral Communication Skills

Languages

French
Native or Bilingual
English
Limited Working

Timeline

Costumer Service Support

CIE
01.2015 - 01.2018

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Patricia Thotti