Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Patricia Sullivan

Ottawa,ON

Summary

Seeking a full-time, permanent position in a fast paced environment, demanding strong organizational, technical and interpersonal skills


Experienced healthcare professional with extensive background in medical office administration. Skilled in managing front office operations, scheduling, and patient relations. Strong focus on team collaboration and achieving results, adapting well to changing needs. Known for exceptional communication, organizational, and leadership skills.

Overview

15
15
years of professional experience

Work History

Medical Receptionist Supervisor

Meadowlands Family Health Centre
03.2010 - Current
  • Currently working at Meadowlands Family Health Centre as a Medical Receptionist/Lead Hand. Fast paced with 14 Physicians.
  • When first started at MFHC, I was a Records Management Clerk.
  • Scanned all old medical files into electronic EMR system.
  • Cleaned and prepared documents for scanning,
  • Receiving and processing of mail into electronic EMR system.
  • Professionally assist patient's in a professional manner.
  • Processing the transfer of medical files to a new physician's office.
  • Therapy Receptionist
  • Booking patient's with the clinics Chiropractor, Athletic Therapist, Massage Therapist and DIetitian.
  • Invoice and received payments for services rendered.
  • Some working knowledge of Quickbooks, OHIP BIlling/RA Statements for Physicians.
  • Develop and implement training manuals for clinic training purposes.
  • Overseeing the process of Referrals to specialist offices.
  • Follow up with specialist offices on the status of submitted referrals.
  • Responsible for the implementation and evaluation of the Front Desk workflow, on a day to day basis in a timely manner.
  • Resolve conflicts in a timely and fair manner.
  • Create check-lists and programs for the training of new staff, on all front desk/receptionist tasks.
  • Support all staff by being available to work front desk/reception for employee breaks and vacation.
  • Communication with Managers regarding everyday workflow
  • Initiative with coming up with solutions, and being creative with new workflow methods when needed.
  • Scheduling staff for shifts, reviewed by manager.
  • Advise manager of any supplies or materials that are needed.
  • Occupational Health and Safety annual audits.
  • Restock Of exam rooms with general supplies as needed.

Education

High School Diploma -

Ridgemont High School
Ottawa, ON
06-2002

Skills

  • Staff training and development
  • Typing skills (40-60 wpm)
  • Telephone communication skills
  • Research skills
  • Microsoft Word
  • Word Perfect
  • Google Chrome Oscar Pro EMR System
  • Adobe
  • Gmail/Outlook
  • Quickbooks (some)
  • OHIP Billing/RA Statements (some)
  • PatientServ
  • Ring Central
  • Ooma
  • Telus Business Connnect
  • ADP Workforce
  • Appointment setting
  • Medical billing
  • Electronic health records management
  • Front desk operations
  • Patient scheduling
  • Patient registration
  • Electronic medical records
  • Medical terminology
  • Documentation
  • Medical charting
  • Payment collection
  • Medical records management
  • EMR / EHR

Languages

English
Full Professional

Timeline

Medical Receptionist Supervisor

Meadowlands Family Health Centre
03.2010 - Current

High School Diploma -

Ridgemont High School

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Patricia Sullivan