Patricia Santiago, MES PMP Prosci

Senior executive accountable for growing the operational readiness and transition services line across the company business sectors, including healthcare and public infrastructure portfolios.

Enterprise Delivery & Financial Accountability

• Lead portfolio of complex healthcare and government programs valued in the billions in capital investment.
• Manage annual fee income portfolio between $2.5M–$5M+, strengthening forecasting discipline and risk visibility.
• Drive quality assurance governance, performance metrics, and cross-functional integration across active engagements.
• Improve delivery predictability through integrated master scheduling and structured readiness frameworks.

Market Growth & Client Strategy

• Contributed to sector growth exceeding 20% through executive-level client engagement and pursuit leadership.
• Positioned operational readiness as a strategic differentiator in major redevelopment bids.
• Serve as trusted advisor to Ministries, Health Authorities, and municipal executives.

People & Culture Leadership

• Build and mentor senior practitioners and multidisciplinary teams.
• Implement structured coaching frameworks to strengthen emerging leaders.
• Integrate PROSCI change methodologies to enhance stakeholder adoption and team resilience.
• Led project teams to deliver complex construction management services, ensuring adherence to client objectives.
• Developed and implemented strategic plans to optimize project delivery processes and resource allocation.
• Analyzed project performance metrics to identify areas for improvement and drive operational efficiency.

• Founded and led a specialized advisory firm focused on operational readiness, move management, equipment inventory and capital activation.
• Built and scaled client portfolio across healthcare and institutional sectors.
• Developed repeatable methodologies integrating construction, commissioning, and workforce readiness.
• Advised executive leadership teams on operational governance, transition risk, and service continuity.
• Established strong financial controls and sustainable revenue growth.

• Project Director, PRISM Partners Inc.
• Corporate Services & Organizational Development Division, Ontario Ministry of Health
• Manager, Special Projects, Office of the EVP Corporate & Facility Planner, Sunnybrook Health Sciences Centre