Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Patricia Sabino

Patricia Sabino

Fort McMurray,AB

Summary

Dynamic leader with proven expertise in enhancing customer satisfaction and streamlining operations at Eagle Ridge Convenience Store and Pizza. Excelled in problem-solving and team collaboration, significantly improving service standards. Skilled in MS Office and adept at fostering positive customer relationships. Achieved notable efficiency in inventory and financial management, embodying flexibility and a commitment to quality.

Overview

6
6
years of professional experience

Work History

Assistant Store Manager

Eagle Ridge Convenience Store and Pizza
12.2021 - Current
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Created and maintained safe and secure work environments for employees.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.

Food Service Supervisor

Eagle Ridge Convenience Store and Pizza
12.2018 - 12.2021


  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Ordered new supplies and food to maintain service levels.
  • Kept guest and work areas clean, organized, and sanitized per established standards.
  • Maintained health and food safety standards at all stages, from storage through delivery.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Oversaw training of more than 4 team members.
  • Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
  • Addressed and resolved customer service issues to establish trust and increase satisfaction.
  • Trained and supervised new staff to enhance customer service skills and comply with food safety standards.

Education

Executive Office Management

Aquinas College
Calgary, AB
05-2026

Bachelor of Science - Tourism Management

PATTS College of Aeronautics
Paranaque City, Philippines
04-2016

Skills

  • Customer service and engagement
  • Problem-solving
  • Teamwork and collaboration
  • Work Planning and Prioritization
  • Time management
  • Verbal and written communication
  • Attention to detail
  • Multitasking and organization
  • Quality assurance
  • Decision-making
  • MS office
  • Friendly, positive attitude
  • Flexible and adaptable

Languages

English
Native or Bilingual
Filipino
Native or Bilingual

Timeline

Assistant Store Manager

Eagle Ridge Convenience Store and Pizza
12.2021 - Current

Food Service Supervisor

Eagle Ridge Convenience Store and Pizza
12.2018 - 12.2021

Executive Office Management

Aquinas College

Bachelor of Science - Tourism Management

PATTS College of Aeronautics

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Patricia Sabino