Patricia Ruvalcaba
Lemon Grove,CA
Summary
Professional Admin Assistant with extensive experience in administrative support, customer service. Seeking a role where I can utilize my excellent communication, organizational, and problem-solving skills to contribute to a dynamic team.
Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.
Overview
25
25
years of professional experience
Work History
Administrative Assistant
Emerald Textiles
07.2023 - Current
- Answering phones and managing office communications
- Entering orders and maintaining filing systems
- Managing office supplies and paycheck distribution
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Post-Closing Doc Coordinator / Loan Servicing Specialist
Plaza Mortgage
11.2020 - 01.2023
- Monitoring and reconciling reports
- Organizing documents and managing phone communications
- Performing various other duties as assigned
Human Resources Coordinator
La Mesa RV Center, Inc.
06.2013 - 03.2019
- Utilizing MS Office Suite, PeopleTrak, and E-Verify for daily HR tasks
- Managing I-9 verifications and compliance communications
- Overseeing onboarding processes including new hire packets and record retention
- Conducting post-offer background checks and drug screens
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
Human Resources Department Assistant & Mailroom/Supply Room
Frazee Industries, Inc.
08.2008 - 06.2013
- Handling day-to-day communication with customers
- Managing mail distribution and office equipment maintenance
- Preparing marketing media kits and maintaining supply inventory
Receptionist
Angelica Textiles
07.2004 - 08.2007
- Managing high phone call volumes and scheduling events/meetings
- Disseminating inter-office communications and handling purchase orders
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Supply Chain
Scripps Chula Vista
11.1999 - 07.2004
- Inventorying, stocking, and ordering supplies for the operating room
- Optimized supply chain management for improved product quality and reduced lead times.
- Resolved customer issues related to stores, manufacturing and supply chain.
- Developed effective communication channels between departments, promoting seamless coordination in supply chain management.
- Streamlined international operations for increased efficiency, optimizing supply chain processes.
- Conducted thorough risk assessments to mitigate potential supply chain disruptions.
- Streamlined supply chain processes, leading to reduction in order fulfillment times.
- Enhanced supply chain efficiency by implementing inventory management systems and streamlining processes.
Skills
- Microsoft Office Suite
- Oral/Written Communication
- Customer Service and Support
- Scheduling and Planning
- Team Player
- Office Equipment Proficiency
- Reliability and Organization
- Self-starter
- Problem-solving
- Multi-tasking
- Detail Orientation
- HR Assist (including E-Verify)
- Bilingual - English/Spanish (Read, Write, Speak)
Community Service
- Fundraising and organizing events for the Charismatic Family Center (CFC).
- Assisting in building and repairing homes, and supporting underprivileged youth and families through CFC initiatives.
Timeline
Administrative Assistant
Emerald Textiles
07.2023 - Current
Post-Closing Doc Coordinator / Loan Servicing Specialist
Plaza Mortgage
11.2020 - 01.2023
Human Resources Coordinator
La Mesa RV Center, Inc.
06.2013 - 03.2019
Human Resources Department Assistant & Mailroom/Supply Room
Frazee Industries, Inc.
08.2008 - 06.2013
Receptionist
Angelica Textiles
07.2004 - 08.2007
Supply Chain
Scripps Chula Vista
11.1999 - 07.2004
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