Patricia Rangel
Ridgecrest
Summary
Dynamic Store Manager with extensive experience at Panda Express, excelling in inventory management and customer service. Proven track record of enhancing customer satisfaction through effective staff training and proactive problem resolution. Skilled in financial reporting and fostering a positive team environment, driving operational excellence and safety compliance.
Overview
3
3
years of professional experience
Work History
Store Manager
Panda Express
12.2023 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Assistant Manager
Panda Express
03.2023 - 12.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Shift Leader
Panda Express
08.2022 - 01.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Education
Diploma - High School
Chatsworth High School
Chatsworth, CA06.2010
Skills
- Inventory management
- Cash control
- Staff training
- Customer service
- Performance evaluation
- Financial reporting
- Problem resolution
- Team leadership
- Safety compliance
- Store operations
- Time management
- Communication skills
- Customer service management
- Store opening and closing
- Outstanding communication skills
Languages
Spanish
Professional Working
Timeline
Store Manager
Panda Express
12.2023 - Current
Assistant Manager
Panda Express
03.2023 - 12.2023
Shift Leader
Panda Express
08.2022 - 01.2023
Diploma - High School
Chatsworth High School
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