Patricia Probert
Halifax,NS
Summary
Proven ability to manage high-volume calls with composure, demonstrated at NSH Communication Clerk A IMIT Voice Services, showcasing exceptional telephone etiquette and empathy. Excelled in streamlining administrative tasks, enhancing productivity, and maintaining rigorous health standards in kitchen environments. Skilled in operating multi-line phone systems and fostering excellent verbal communication.
Overview
18
18
years of professional experience
Work History
Switchboard Operator\Receptionist
NSH Communication Clerk A IMIT Voice Services
04.2006 - Current
- Connected callers with appropriate professional, department, or business.
- Streamlined administrative tasks for productivity across multiple departments.
- Managed high volume of calls during peak hours, maintaining composure under pressure while efficiently handling each caller''s needs.
- Delivered excellent customer service through active listening skills and empathetic problem-solving approaches with callers'' concerns or complaints.
Short Order Cook
Food Service VMB
02.2014 - 03.2017
- Kept kitchen up to code for health and safety inspections.
- Demonstrated flexibility in handling multiple orders simultaneously while maintaining attention to detail for each dish prepared.
- Maintained a clean and organized kitchen, ensuring compliance with health and safety regulations.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
Education
GED -
Adult Learning Program
Halifax, NS05.1999
Skills
- Operating switchboards
- Quick-learning
- Telephone operations
- Dependability
- Empathy and patience
- Strong telephone etiquette
- Excellent verbal communication skills
- Assertiveness
- Call Routing
- Multi-Line Phone Systems
Languages
English
Professional Working
Dancing, hiking, baking, crafts
Love connecting with nature, while enjoying a long hike.
enjoy learning a new craft to create
Dance classes to learn a new.
Baking for family birthdays and special occasions using my creative skills..
Timeline
Short Order Cook
Food Service VMB
02.2014 - 03.2017
Switchboard Operator\Receptionist
NSH Communication Clerk A IMIT Voice Services
04.2006 - Current
GED -
Adult Learning Program
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