Patricia Palacios
North Hollywood
Summary
Career-driven and customer-focused leader with 20+ years of experience managing high-volume operations, developing strong client relationships, and leading teams within the restaurant, hospitality, and care industries. Proven ability to thrive in fast-paced environments while delivering exceptional service, building trust, and driving operational success. After successfully owning and operating a residential care business for several years, now seeking to return to the foodservice industry to continue building a long-term, growth-focused career within a company that values leadership, customer relationships, and operational excellence. Brings extensive hospitality leadership experience, strong communication skills, and a passion for building lasting client partnerships. Known for professionalism, reliability, adaptability, and a strong work ethic.
Overview
23
23
years of professional experience
Work History
Administrator / Owner Operator
Bees n’ Honey Boarding Care
Burbank, CA
01.2019 - Current
- Managed day-to-day operations of a residential boarding care facility serving elderly residents.
- Built strong relationships with residents, families, vendors, and healthcare professionals through consistent communication and personalized care.
- Oversaw scheduling, operations, compliance, and resident support in a fast-paced environment.
- Resolved concerns quickly and professionally while maintaining a high level of customer satisfaction and trust.
- Coordinated with outside providers and vendors to ensure quality service and operational efficiency.
- Managed administrative responsibilities including documentation, scheduling, and operational organization.
General Manager
Zankou Chicken
Van Nuys, CA
01.2012 - 01.2017
- Led daily operations of a high-volume restaurant location while managing staff performance, customer service, and operational goals.
- Supervised hiring, training, scheduling, and development of team members in a fast-paced hospitality environment.
- Built strong customer relationships that contributed to repeat business and positive customer experiences.
- Maintained operational standards, inventory control, and efficient workflow to support business profitability.
- Handled customer concerns professionally and effectively, ensuring timely resolution and customer retention.
- Collaborated with upper management to support sales growth and operational initiatives.
Manager
Bob’s Big Boy
Burbank, CA
01.2003 - 01.2012
- Managed front-of-house restaurant operations while delivering excellent customer service in a high-volume environment.
- Supported staff supervision, scheduling, onboarding, and team development.
- Assisted with inventory management, vendor coordination, and daily operational tasks.
- Developed long-term relationships with customers through strong communication and service.
- Maintained quality standards and ensured smooth restaurant operations during peak business hours.
Education
High School Diploma -
Skills
- Customer Relationship Management
- Hospitality & Food Service Operations
- Team Leadership & Staff Development
- Account Support & Client Relations
- Fast-Paced Operations Management
- Communication & Negotiation
- Scheduling & Inventory Oversight
- Sales Support & Upselling
- Conflict Resolution
Additional Information
- Bilingual: Fluent in English and Spanish.
- Extensive background in hospitality and customer-facing leadership roles.
- Experienced working in fast-paced environments requiring strong communication, organization, and relationship-building skills.
- Passionate about delivering exceptional customer experiences and building long-term professional relationships.
Timeline
Administrator / Owner Operator
Bees n’ Honey Boarding Care
01.2019 - Current
General Manager
Zankou Chicken
01.2012 - 01.2017
Manager
Bob’s Big Boy
01.2003 - 01.2012