PATRICIA PAEZ
Glendale,US
Summary
Hardworking individual with strong skills in customer service, order taking, and food preparation. Proficient in maintaining cleanliness, managing inventory, and handling cash transactions accurately. Focused on ensuring timely service and creating positive experience for patrons while minimizing errors. Well-suited for role of Cafe Server with solid understanding of cafe operations and customer satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cashier/Barista
Zookz-sandwiches With An Edge
Phoenix, Arizona
02.2025 - Current
- Processed customer transactions efficiently and accurately using point-of-sale systems.
- Maintained cleanliness and organization of work area.
- Assisted customers with product selection.
- Assisted in training new cashiers on point-of-sale systems and customer service protocols.
- Handled customer inquiries and resolved issues effectively to enhance satisfaction.
- Developed strong relationships with regular customers, fostering loyalty and repeat business.
- Greeted customers entering store and responded promptly to customer
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Trained new baristas on equipment usage and customer service protocols.
- Maintained cleanliness and organization of the workspace to ensure compliance with health regulations.
- Operated espresso machines and other brewing equipment efficiently under high-pressure conditions.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Created wide variety of hot and cold drinks in average shifts.
Cafe Server/Barista
Buttered Up Bakery
Scottsdale, Arizona
11.2024 - 02.2025
- Informed customers of daily specials.
- Demonstrated knowledge of food items and beverage options to assist customers with their selections.
- Promptly prepared hot beverages such as coffee, tea, and cappuccino according to customer specifications.
- Operated cash register efficiently to process payments for meals served.
- Maintained cleanliness of dining area by wiping down tables, sweeping floors, restocking condiments and silverware.
- Restocked supplies such as cups, napkins and utensils throughout the day as needed.
- Continually monitored dining area for any potential safety hazards or messes that needed attention.
- Accurately recorded customer orders into POS system for efficient order processing.
- Built positive relationships with customers through friendly interactions and efficient problem solving techniques.
- Proficiently operated blenders, mixers, juicers and other kitchen equipment according to safety protocols.
- Demonstrated expertise in utilizing espresso machines and grinders to craft specialty coffee drinks.
- Displayed flexibility when covering shifts or taking on additional tasks as needed.
- Maintained knowledge of current menu items, ingredients, prices and preparation methods.
Document Scanner
Secure One Outsource Solutions
Phoenix, Arizona
07.2023 - 08.2024
- Maintained detailed records regarding all activities related to document scanning operations.
- Assessed customer needs for document scanning services and provided solutions accordingly.
- Performed troubleshooting on scanners and other related equipment when needed.
- Collaborated with IT staff members to upgrade existing scanner systems or install new ones as required.
- Operated high-speed scanners to digitize large volumes of paper documents quickly and accurately.
- Followed established procedures for the proper handling of confidential documents during scanning process.
- Scanned documents into digital format while maintaining accuracy and quality of images.
- Organized documents in accordance with specific departmental requirements prior to scanning process.
- Used multiple digital platforms to maintain documentation.
- Implemented document workflow process, monitored daily activity, and updated approaches.
Crew Member
Raising Canes
Phoenix, Arizona
02.2023 - 06.2023
- Greeted customers in a friendly and professional manner, ensuring customer satisfaction.
- Performed cashier duties such as accepting payments, issuing change, and counting money back to customers.
- Coordinated with other crew members to complete assigned tasks quickly and effectively.
- Handled customer complaints in a professional and courteous manner.
- Placed orders into POS systems and handled cash and credit transactions.
- Restocked shelves with merchandise throughout shift.
- Utilized problem-solving skills when resolving conflicts among team members or customers.
- Packaged and labeled to-go and delivery orders for pickup.
- Cleaned and sanitized store restroom areas and stalls.
- Cleared and bussed tables and mopped lobby floors during closing times.
- Processed payments accurately and efficiently using the point-of-sale system.
Store Clerk
Quicktrip
Phoenix, US
02.2022 - 01.2023
- Clean store bathroom, floors, and counters
- Keep shelves fronted
- Manual change
- Back stock for kitchen (making subs, wraps, and breakfast sandwiches)
- Food prep
- Stock beverage coolers
- Making food for hot fridge
- Dish washer
- Preparing orders for customers (food and drink)
- Operated cash register for cash, check, and credit card transactions.
- Kept work areas clean and tidy throughout shift.
Education
Bachelor of Arts (B.A.) - Film & Production Candidate
Glendale Community College
Glendale, Az05.2028
High School - undefined
Apollo High School
01.2022
Skills
Communication
Bilingual
Teamwork
Fast learner
Food safety
Cash handling proficiency
POS system operation
Customer service
Money handling
Coffee machinery
Certification
Food Handlers Certificate
Languages
Spanish
Native or Bilingual
Timeline
Cashier/Barista
Zookz-sandwiches With An Edge
02.2025 - Current
Cafe Server/Barista
Buttered Up Bakery
11.2024 - 02.2025
Document Scanner
Secure One Outsource Solutions
07.2023 - 08.2024
Crew Member
Raising Canes
02.2023 - 06.2023
Store Clerk
Quicktrip
02.2022 - 01.2023
Bachelor of Arts (B.A.) - Film & Production Candidate
Glendale Community College
High School - undefined
Apollo High School