Hi, I’m
Patricia Ojo
Waterloo,ON
Summary
Diligent and responsible Cashier with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Offering experience in FOH and BOH roles. Well-organized and dependable with unparalleled dedication to team success, business operations and customer loyalty.
Friendly and reliable Customer Service Officer offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Dedicated Warehouse team member skilled in operating equipment, prioritizing tasks and carrying out fast-paced work to meet team goals. Strong understanding of OSHA standards and optimal safety guidelines. Hard worker consistently arrives early and stays late to get deadline-oriented jobs complete.
Focused Commercial Cleaner providing consistent and high-quality cleaning services with outstanding results. Trustworthy and accommodating customer service professional. Dedicated to exceptional performance and quality standards.
Overview
10
years of professional experience
Work History
AB Microfinance Bank
Cashier
11.2019 - 12.2023
Job overview
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Carried ou Cheque lodgement and clearing Processes
- Managed daily updates of cash issuance from the small vault on the excel sheet.
Ace Supermarket
Assistant Store Manager
05.2018 - 09.2019
Job overview
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
First Atlantic Integrated Services
Customer Service Officer
06.2016 - 04.2018
Job overview
- Assisted in training new hires, sharing best practices for delivering outstanding customer experiences consistently.
- Conducted thorough research to provide detailed solutions to complex customer inquiries, ensuring satisfaction and understanding.
- Demonstrated adaptability in handling diverse clientele, effectively addressing their unique needs and expectations.
- Improved first-contact resolution rate by efficiently handling customer queries during initial interactions.
Global Apex Logistics LTD
Warehouse Worker
11.2014 - 03.2016
Job overview
- Supported customer satisfaction efforts through prompt resolution of delivery issues or discrepancies as needed.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Coordinated with other departments such as purchasing or logistics teams to enhance overall supply chain operations.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
SpringKlean
Commercial Cleaner
11.2013 - 09.2014
Job overview
- Boosted operational efficiency with proper maintenance of equipment inventory levels and timely reporting of supply shortages or damages to supervisors.
- Streamlined daily tasks for increased efficiency by implementing a systematic approach to routine cleaning procedures.
- Collaborated effectively with colleagues on large-scale projects requiring coordinated efforts to achieve desired outcomes within specified timeframes.
- Contributed to a safer work environment through proper handling, storage, and disposal of hazardous materials.
Education
Federal University Of Agriculture
Bachelor of Science from Biological Sciences
08.2012
Skills
- Payment Collection
- ID Verification
- Product restocking
- Returns processing
- Cash Register Operation
- Customer Service
- Organizational abilities
- Order Verification
- Daily Reporting
- Product Knowledge
- Currency counting
- Cleaning and sanitizing
Languages
English
Professional Working
Timeline
Cashier
AB Microfinance Bank
11.2019 - 12.2023
Assistant Store Manager
Ace Supermarket
05.2018 - 09.2019
Customer Service Officer
First Atlantic Integrated Services
06.2016 - 04.2018
Warehouse Worker
Global Apex Logistics LTD
11.2014 - 03.2016
Commercial Cleaner
SpringKlean
11.2013 - 09.2014
Federal University Of Agriculture
Bachelor of Science from Biological Sciences
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