Patricia OCHOA
Montreal,Canada
Summary
Highly skilled professional committed to leveraging competencies to drive organisational success and foster a collaborative work environment. Energetic well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects. Ready to take on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
17
17
years of professional experience
11
11
years of post-secondary education
1
1
Certification
Work History
Research Analyst
Public Services and Procurement Canada
Ottawa, Canada
01.2019 - 04.2025
- Configuration of ServiceNow portal to process service requests for PSPC's real property services management line.
- Providing presentations and information sessions on the ServiceNow platform.
- Collecting, validating and analysing data to create monthly, quarterly and annual dashboards in terms of building condition, various service requests received in buildings, building closures and incidents.
- Preparing detailed reports, leading to informed business strategies.
- Responding to internal and external queries about data and research.
- Leveraging database management skills, enhancing access and usability of crucial information.
- Ability to work with Power BI, Tableau and other data processing and visualisation softwares.
- Exchanges with internal and external stakeholders to create specific reports on the condition of buildings and incidents that have taken place (various formats, e.g Power BI, Excel, Power Point).
- Helping to create and validate service scores assessing building performance.
- Delivering reports and presentations of findings to management and executive leadership, aiding in strategy formulation.
- Developing forecasting models to predict future figures about services requests and trends accurately.
- Utilising advanced statistical tools to analyse and interpret complex data sets for actionable insights and trends.
- Streamlining data collection processes for increased efficiency and accuracy.
- Preparing presentations and information sessions on the RPAL tool (Real Property Asset Listing of the Canadian Government).
- Collaborating cross-functionally to ensure alignment with business objectives.
- Interns recruitment.
- Managing the team of new recruits.
- Guiding product development initiatives with consumer behaviour studies and insights.
Vice-President CSR
HEC AEMBA
Montreal, Canada
09.2023 - 09.2024
- Planned and managed corporate social responsibility events for the MBA Students Association of HEC Montreal.
- Managed of the corporate social responsibility Vice-Presidency's team of directors.
- Maintained ongoing communication with internal and external stakeholders.
- Promoted diversity and inclusion that resulted in an enhanced company culture.
- Championed CSR initiatives, contributing significantly towards community engagement.
- Allocated resources to teams and projects based on need, performance and availability.
- Partnered with management team to optimise operations and reduce costs.
- Built strong networks within industry, opening new avenues for collaboration.
- Crisis management.
- Maintained high staff morale through effective leadership techniques.
- Fostered a positive work environment with open communication channels.
- Served as representative of the AEMBA association to public events.
- Participated in regular training to maintain up-to-date knowledge on company products and policies.
Director of the CSR Case Writing Competition
HEC AEMBA
Montreal, Canada
10.2022 - 09.2023
- Discussions with CSR case worldwide authors.
- Triage and assessment of case studies received.
- Coordination with case evaluators to select the winners.
- Translated and revised documents.
- Publicised the case-writing competition and the CSR case competition on social networks.
- Helped in the logistics for the organisation of the case competition.
- Fostered a positive work environment, increased employee morale.
- Maintained organisational compliance with applicable legislation and regulations.
Junior Policy Analyst
Indigenous Services Canada
Ottawa, Canada
01.2018 - 11.2018
- Research, data analysis and comparison of international and Canadian social policies regarding assisted living.
- Reviewed existing policies to identify weaknesses and needed updates, driving continuous improvement efforts for the Assisted Living team.
- Delivered concise reports summarising key findings from research activities.
- Evaluated policies for technical feasibility and potential constraints.
- Monitored implementation of policies, identifying opportunities for refinement.
- Presented reports to interested groups or stakeholders and fielded questions.
- Collaborated with stakeholders to promote transparency in decision-making processes.
- Advocated for evidence-based policies with well-structured arguments.
- Provided a range of administrative services (organising meetings, taking minutes, reporting to senior management).
- Preparing activities for the Employee Wellbeing Committee.
French as a foreign language teacher
Bouchereau Lingua International
Montreal, Canada
04.2016 - 12.2017
- Promoted active learning through hands-on activities, thereby improving students' confidence in using the foreign language.
- Assisting in the coordination of the preparation of teaching programs, courses and activities to promote interculturality.
- Prepared engaging lesson plans for effective foreign language instruction.
- Coordinated educational field trips as part of syllabus enhancement.
- Incorporated real-world scenarios into lessons, increasing relevance and interest level of material taught.
- Designing and evaluating written and oral exams for different assessment programmes.
- Designing oral and written teaching materials for language learning to use information and communication technologies in the classroom.
- Designed coursework materials which catered to various skill levels within a single classroom setting.
- Working with the flipped classroom method.
- Increased student participation in class with interactive teaching methods.
- Fostered a positive learning environment to encourage student engagement and motivation.
- Integrated technology into classroom setting, enhancing the overall learning experience.
- Evaluated student progress regularly, providing constructive feedback to foster improvement.
- Participated actively in staff meetings and professional development sessions to improve teaching practices.
- Work as an interpreter and tourist guide.
- Helped non-native speakers with confidence and social integration.
Administrative assistant
Ecole des Hautes Etudes Commerciales du Nord (EDHEC)
Lille, France
07.2015 - 12.2015
- Miscellaneous administrative services (preparation and monitoring of contracts, meeting minutes, schedules, reprographics, supplies and logistics).
- Budget monitoring.
- Reception, response and administrative guidance for students, teachers and lecturers.
- Work as a mediator, interpreter and translator.
- Filing and archiving documents.
- Improved customer satisfaction through prompt response to email and phone queries.
- Handled sensitive information discreetly maintaining high level confidentiality at all times.
- Updated company databases by inputting new employees and students contact information and details.
- Supported accurate record-keeping with proficient data entry skills.
- Arranged filing systems for easy use and retrieval by personnel.
- Examined, scanned and input documents in software system.
French, Portuguese and Italian teacher
Different Education Institutions
Maracaibo, Venezuela
01.2008 - 06.2015
- Worked as a languages teacher for different institutions such as: University of Zulia, Alliance Française de Maracaibo, Accademia di Lingua e Cultura Italiana.
- Planned intercultural courses and activities for students of differents agaes in accordance with the Common European Framework of Reference for Languages (CEFR).
- Designed and evaluated written and oral exams for different assessment programmes.
- Designed oral and written teaching materials for language learning.
- Prepared and assessed students for the DELF, DALF, TEF, TEFAQ, TCF, TCFQ, IELTS and TOEFL international exams.
- Organised and presented in-service training activities (workshops) for teachers.
- Supported the management for student exams scheduling and make-up sessions
- Worked as interpreter and translator.
- Fostered environment of respect and understanding with consistent disciplinary strategies.
- Tailored individual learning plans according to each student's strengths and weaknesses.
- Incorporated role-play exercises into lessons, improving conversational abilities among pupils.
- Created a friendly classroom atmosphere with effective communication strategies.
- Evaluated student performance periodically providing constructive feedback.
- Implemented use of multimedia tools in lessons, enhancing student engagement levels.
- Facilitated lively debates on current events enhancing verbal skills amongst pupils.
- Enhanced student linguistic capabilities by employing immersive teaching techniques.
- Generated and developed new course material to align with curriculum.
- Executed curriculum revision and modified programmes to add practice-based elements and elevate classroom achievement.
- Integrated technology into lessons to make subjects more appealing to today's tech-savvy students.
- Prepared students to take official exams, achieving high success rate.
- Worked closely with colleagues for implementing cross-curricular projects that engaged students in comprehensive learning experiences.
Spanish as a foreign language teaching assistant
Lycée Professionnel Joseph Marie Jacquard
Caudry, France
09.2010 - 04.2011
- Taught Spanish as a foreign language.
- Worked as interpreter and translator.
- Organised cultural activities for students.
- Designed communication, teaching and examination materials for oral and written assessments and to prepare for final high school exams.
- Assisted in lesson planning for effective curriculum delivery.
- Prepared classroom materials to facilitate efficient lessons.
- Participated in international school trip preparation and logistics.
- Supported classroom teacher with behaviour management, promoting a positive learning environment.
- Prevented student misbehaviour through constant classroom monitoring and prompt interventions.
- Maintained child safety, security and good behaviour during classroom and outdoor activities.
Education
MBA - Business
HEC Montréal
Montreal, Canada 09.2022 - 09.2024
Microprogramme - Data mining and visualisation
HEC Montréal
Montreal, Canada 09.2019 - 12.2020
Master's degree - International studies: culture, conflict and peace option
University of Montreal
Montreal, Canada 09.2016 - 04.2019
Bachelor of Education - Modern languages option
University of Zulia
Maracaibo 09.2005 - 06.2010
Skills
- Team and recruitment management
- Data analysis
- Software configuration (ServiceNow platform)
- Cultural mediation and intercultural management
- Experience in education and vocational training
- Adaptability
- Communication skills, multilingual
- Problem-solving
- Interpersonal skills
- Resourcefulness
- Methodical
- Practical
- Proactive
- Autonomous
- Innovative thinking
Certification
- ITIL 4 Foundation certification in IT Service Management.
- Data analysis with Power BI and Tableau.
- ServiceNow platform fundamentals.
- ServiceNow costumer service management essentials.
Languages
French
Fluent
English
Fluent
Spanish
Native
Portuguese
Fluent
Italian
Fluent
Affiliations
- Volunteering with organizations helping immigrants and refugees
- Science fiction and futuristic reading
- Music and food from around the world
- Cultural exchanges
- Sewing
References
References available upon request.
Timeline
Vice-President CSR
HEC AEMBA
09.2023 - 09.2024
Director of the CSR Case Writing Competition
HEC AEMBA
10.2022 - 09.2023
MBA - Business
HEC Montréal
09.2022 - 09.2024
Microprogramme - Data mining and visualisation
HEC Montréal
09.2019 - 12.2020
Research Analyst
Public Services and Procurement Canada
01.2019 - 04.2025
Junior Policy Analyst
Indigenous Services Canada
01.2018 - 11.2018
Master's degree - International studies: culture, conflict and peace option
University of Montreal
09.2016 - 04.2019
French as a foreign language teacher
Bouchereau Lingua International
04.2016 - 12.2017
Administrative assistant
Ecole des Hautes Etudes Commerciales du Nord (EDHEC)
07.2015 - 12.2015
Spanish as a foreign language teaching assistant
Lycée Professionnel Joseph Marie Jacquard
09.2010 - 04.2011
French, Portuguese and Italian teacher
Different Education Institutions
01.2008 - 06.2015
Bachelor of Education - Modern languages option
University of Zulia
09.2005 - 06.2010
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