Patricia Nana Yaa Darkoa
Peterborough,ON
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
8
8
years of professional experience
Work History
Agent Representative
GLICO Motor Insurance
02.2019 - 04.2023
- Issuing of motor insurance stickers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
Customer Service Representative
MassMuv Travel
11.2017 - 12.2018
- Issuing and sale of travel tickets.
- Managed customer databases and placing customer ticket orders in the computer system.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Retail Sales Associate
HatMag Clothing
02.2015 - 08.2017
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Used POS system to process sales, returns, online orders, and gift card activations.
Education
Post Graduate Certificate - Human Resource Management
Trent University
Peterborough, ON06.2024
Bachelor of Arts - Human Resource Management
Wisconsin International University
Ghana03.2021
Skills
- Computer proficiency
- Able to adopt to a changing environment and plan ahead
- Invoice Preparation and Processing
- Excellent communication skills( interpersonal, oral and written)
- Problem-Solving Ability
- Administrative Support
- Excellent organizational skills and ability to multi-task with a high attention to details
Timeline
Agent Representative
GLICO Motor Insurance
02.2019 - 04.2023
Customer Service Representative
MassMuv Travel
11.2017 - 12.2018
Retail Sales Associate
HatMag Clothing
02.2015 - 08.2017
Post Graduate Certificate - Human Resource Management
Trent University
Bachelor of Arts - Human Resource Management
Wisconsin International University
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