PATRICIA MITTON
Toronto,ON
Summary
An energetic, motivated management consulting professional who is proactive, meticulous, analytical, and driven to deliver results that make a positive, sustainable impact. A team player who believes in empowering others and working collaboratively to achieve optimal results. Exceptional work ethic, interpersonal and client management skills with experience working with cross-functional teams and diverse stakeholders. A strategic thinker and creative problem solver excited by user-centered design for elevatating the human experience.
Overview
10
10
years of professional experience
Work History
Manager (Management Consulting)
Nous Group
04.2021 - 05.2023
- Led a major stream of work for a three-year program to transform a Canadian university’s administrative services operating model including key processes and systems
- Used data to identify high-cost, low-satisfaction services across divisions and supported the team to design and implement 16 innovative solutions via agile sprints with a total estimated savings of $3.5M
- Led the re-design of key procure-to-pay processes and systems at a Canadian university from ideation to implementation by analyzing quantitative and qualitative data to determine the benefits and pain points and co-designing future-state solutions via process maps, service blueprints, user stories and testing with stakeholders
- Facilitated workshops and supported development of human-centered personas for a Canadian U15 university by blending quantitative and qualitative data collected via a survey and interviews to ensure the client could design effective programs for alumni by forming a deep understanding of their motivations, attitudes and lived experiences
- Project managed an internal initiative across the Toronto and UK offices to co-design human-centered design (HCD) learning opportunities including workshops, materials, and intellectual property to both upskill employees in HCD tools and methods and increase Nous’ capacity to effectively promote HCD to clients as a core capability
- Established the Toronto Sustainability Committee responsible for developing and implementing sustainable office practices including office waste and energy management and contributed to the firm’s Net Zero by 2050 goals.
Associate
Optimus SBR
07.2019 - 09.2020
- Supported options development for an extra-provincial health data client by providing the technical requirements, data access models, policy/government, and vendor considerations necessary for incorporating and integrating genetic/ genomic data with existing clinical datasets to advance research and clinical decision-making capabilities
- Developed actionable recommendations for optimizing procurement and logistics practices for a leading digital hospital that aimed to solidify strategic direction, improve efficiency, reduce costs, and advance OHT eligibility
- Co-created a strategic framework leveraged to successfully deliver a focused, quality end-product for the client and used within 30+ proposal responses generating $1.2M+ in revenue for a new public sector workstream
- Prepared scope, strategy, and budget requirements for 14+ successful RFP/RFSO proposal responses for projects related to service review/design, strategic planning, organizational effectiveness, and people strategy
- Championed the establishment and growth of the firm’s first Mental Wellness Committee with an aim to promote awareness, reduce stigma, and provide resources and supports for mental health and well-being.
Principal
NeXus Consulting Group
03.2018 - 04.2019
- Generated $195K+ in revenue by effectively co-managing the management consulting practice and providing end-to-end consulting services to mid-size and large organizations within the not-for-profit, and sustainability sectors
- Delivered a comprehensive pricing strategy to a healthcare client designed using market research and an NPV analysis that informed their multi-phase, MVP approach for releasing a new EMR platform
- Lead a culture transformation project for a not-for-profit client where thoughtful stakeholder engagement design and execution, an iterative approach, and sustained client communication informed high value-add recommendations.
Commercial Business Analyst
Active Business Services
01.2013 - 01.2017
- Implemented a risk management framework to generate gas account balancing recommendations presented monthly to senior executives to outline P&L resulting in savings of $247K over a one-year period
- Assisted in a $12.3M acquisition of an Ontario energy retailer via co-development of the business valuation, commodity settlement analysis, and support of information integration
- Created effective weekly sales tools including industry reports and customer-specific assessments that improved valued client relationships and increased sales close rates by 34%
Education
MBA -
Rotman School of Management, University of Toronto
2019
BSc (Honours) - Life Sciences
McMaster University
2013
Skills
- Strategy
- Service & Human-centered design
- Facilitation
- Communication & Collaboration
- Project Management
- Agile
- Problem Solving
- Data Analysis (Excel, Tableau)
Achievements
- Completed Digital Marketing Strategy course, University of Toronto - May 2023
- Completed Digital Transformation course, BCG and the Darden School of Business, Coursera- February 2021
- Co-authored a cost-effectiveness study on the clinical and economic value of hernia surgeries published in the Journal of Pediatric Surgery
- Avid runner: Completed races include Ragnar Niagara Relay 2019 (Organized event and collectively raised $2,800 to support adrenal cancer research)/2018 finisher, RBC Race for the Kids 2019 5K finisher, Scotiabank Fall 2019 half marathon finisher/2020 marathon finisher, Toronto Marathon 2021 half-marathon finisher/ 2023 marathon finisher
Timeline
Manager (Management Consulting)
Nous Group
04.2021 - 05.2023
Associate
Optimus SBR
07.2019 - 09.2020
Principal
NeXus Consulting Group
03.2018 - 04.2019
Commercial Business Analyst
Active Business Services
01.2013 - 01.2017
MBA -
Rotman School of Management, University of Toronto
BSc (Honours) - Life Sciences
McMaster University
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