Patricia Milley
Telus Mobility
Barrie,ON
14
years of professional experience
Dynamic Customer Service Representative with Telus Mobility, adept at enhancing customer satisfaction through active listening and effective problem resolution. Proven track record in upselling and maintaining client relationships, contributing to sales growth and loyalty. Skilled in data entry and conflict resolution, ensuring efficient service delivery and positive customer experiences.
Work History
Customer Service Representative
14 Years 2 Months- Resolved customer inquiries efficiently, ensuring high satisfaction levels.
- Managed account updates and billing inquiries using internal systems.
- Assisted in training new team members on customer service protocols.
- Collaborated with cross-functional teams to enhance service delivery processes.
- Implemented feedback mechanisms to improve customer interaction strategies.
- Maintained accurate records of customer interactions and transactions.
- Facilitated resolution of escalated issues to maintain client relationships.
- Conducted regular follow-ups to ensure ongoing customer satisfaction and retention.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
High School Diploma
Skills
Customer service
Active listening
Critical thinking
Data entry
Customer relations
Problem resolution
Relationship building
Call center experience
Computer proficiency
Conflict resolution
Complaint handling
Complaint resolution
Client relations
Customer satisfaction measurement
Professional telephone demeanor
Languages
English
Full Professional
Timeline
Customer Service Representative
Telus Mobility
02.2008 - 04.2022Read More
Hillcrest Highschool
High School Diploma
Read More