Patricia Medrano

• Demonstrated adaptability in fast-paced environments through efficient learning and collaboration.
• Exhibited strong communication skills to foster teamwork and support colleagues.
• Assisted with daily operations, ensuring productivity and effective team dynamics.
• Worked flexible hours, including nights, weekends, and holidays, to meet organizational needs.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.

• Resolved complex issues through exceptional customer service and prompt communication.
• Increased member retention by delivering outstanding service during challenging situations.
• Participated in customer service training to enhance team knowledge and service quality.
• Utilized customer feedback to refine service delivery and address concerns effectively.

Collaborated with design team to align on project objectives and requirements.

Incorporated customer feedback and specifications into design processes.

Adhered to deadlines to ensure timely project completion.

Maintained high standards of satisfaction and quality throughout projects.

Facilitated student support and guidance to enhance academic performance.

Conducted job assistance workshops to improve employability skills.

Managed incoming calls to address inquiries effectively.

Reported to DMV for licensing processes on behalf of students.

Monitored student testing rates, achieving high success metrics.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.