Patricia Mascherin

- Hired, trained and evaluated bartenders performance to ensure a positive customer experience while maximizing profitability

- Managed all liquor, wine & beer inventory for two bars within the restaurant

- Ensured a high level of customer satisfaction and addressed customer issues or concerns

- Tracked sales trends to implement strategies to increase revenue and monitor costs

- Managed budgets and expenses to align with company standards

- Established relationships with suppliers

- Led a team of 10 + staff members to consistently deliver exceptional customer service

- Developed and maintained effective relationships with key clients

- Input and managed group bookings with upwards of 50+ bookings daily and ensure they are kept up with any changes

- Trained, managed and worked with event staff to solicit and book private events, as well as the planning, merchandising, and execution of private bookings

- Identify and assess future and current training needs through career paths and performance reports

- Develop an overall or individualized training and development plan that addresses needs and expectations

- Monitor and evaluate training program’s effectiveness, success and report on them

- Evaluate individual and organizational performance to ensure training is meeting business needs and improving performance

- Provide opportunities for ongoing development

- Conduct effective orientations and onboarding

- Successfully managed and supervised a team of 5 flight attendants, ensuring exceptional customer service and adherence to safety procedures

- Implemented and enforced company policies and procedures while maintaining a positive and professional work environment

- Trained and mentored new flight attendants, providing guidance and support to ensure a smooth onboarding process and seamless integration into the team

- Comply with all aviation rules and regulations for safety and protection

- Administering first aid and medical care if required in the case of an emergency