Patricia Maria Davis

Seasoned business and systems analyst with a successful track record in collaborating with users to identify and define system requirements. Adept at developing comprehensive system plans, documentation, and enhancing existing systems. Skilled in designing and modifying systems to meet the unique needs of businesses. Strong ability to manage relationships between business users and IT services for seamless integration and ongoing support.

• Led the team to meet 99% of SLAs by streamlining business processes and identifying areas for improvement.
• Staff Training: Trained staff on basic process improvement and new implementation procedures so they could perform their day-to-day activities.
• Earned the employee of the year award for 2 years in a row for documenting, redesigning, and improving business processes.
• Coordinated cross-functional teams and provided business analysis for 3 projects totaling $1 million.
• Process Improvement: Achieved revenue objective by implementing cost-cutting measures and process automation

• Analytical and critical thinking – effectively identified ways to analyze and simplify the business software.
• Detail-oriented and capable of delivering a high level of accuracy.
• Problem solving experienced in working in complex IT System implementation projects.
• Customer service oriented with high level of written and verbal communication skills and sound interpersonal skills.
• Strong time management and organizational skills developed through 16+ years of successfully combining work and university studies.