Patricia Lever
Ottawa
Summary
A compassionate leader and way-seer who leads through empowerment with integrity and empathy while fostering relationships and coaching others towards success and personal growth.
A natural communicator who can connect with all levels of an organization, stakeholders and partners, and covey complex matters, information, legislation, policies, by-laws and procedures in a simple manner.
A strategic navigator who has strong analytical skills, a capacity to identify 'niggles' for improvement, to develop solutions and guide leaders and staff through empowered engagement and change.
10+ years of communication, membership and client services experience in healthcare, wellness, marketing, broadcasting, non-profit, and government sectors.
A dynamic prioritizer who enjoys wearing various hats while managing projects.
Strong critical thinker with demonstrated ability to leverage data, and draw meaningful conclusions and recommendations.
A collaborative value-based team player who has demonstrated curiosity and life-long learning motivation.
Overview
19
19
years of professional experience
Work History
Membership and Educational Support Representative
Royal College of Physicians and Surgeons
2022.09 - Current
- Supported programs directly associated with a Canadian and international membership of 55,000 physicians and surgeons, including admissions, retention and removal of fellowship, affiliate categories, annual dues processes, CPD compliance in conjunction with departmental and organization timelines, deadlines, escalating priorities and transitional changes.
- Responsible for providing a high standard of professional and personalized services in both French and English in response to inquiries and communications with members and potential members of the Royal College.
- Monitored and updated procedures, policies, guidelines, and manuals with most current information and legislative requirements for programs.
- Drafted written materials and correspondence to support the programs as required, including reports, presentation, emails, templates and summary documents.
- Resolved complex inquiries without escalation and directed inquiries to other units as needed.
- Significant contribution to quality assurance and on-going program improvement with added general administrative support to aspects of the team's functioning.
- Maintained open communications and collaborated with other teams to identify and resolve issues efficiently.
- Updated databases, trackers and generated reports, lists and comparisons.
- Ensured cohesive transition of database transfer to Microsoft Dynamics 365 CRM.
Coach/Mentor/Program Facilitator
Self-employed
2008.01 - Current
- One-on-one life coaching and mentoring towards living an integrated, whole and full life utilizing principles of compassionate awareness, constellations, mindfulness, systems theory, feedback and curiosity.
- Helping professionals to self-engineer and self-aware, towards a spectrum of fulfillment and meaning in their own personal becoming process.
- Facilitated presentations and small group development sessions virtually and in-person.
Bilingual Program Services Officer
EI Program, Benefits Delivery Branch, ESDC-GOC
2021.02 - 2021.11
- Interviewed and gathered information from clients and employers to process applications and facilitate reporting according to procedures and guidelines.
- Made level of authority decisions on eligibility and entitlement to benefits by applying applicable legislation, regulations and case law.
- Explained to clients the rationale for acceptance or denial of claims in an inbound call center environment.
- Responded to general inquiries over the phone from various stakeholders and the public on various aspects of employment insurance and community resources.
Bilingual Information Officer
Service Canada, ESDC-GOC
2019.05 - 2021.02
- Delivered and explained information on federal government programs and services to the public and business representatives in an inbound call center environment, according to procedures and guidelines.
- Demonstrated in-depth project knowledge and understanding within federal government policy and program mandates (Governor General, CIS Projects: ESDC- Labour, AIG, WEPP, GG, TC-Vessel and OBS, FCAC, DFO- FHB, CSPS, Coronavirus, CERB and 1800-OCanada)
- Utilized sound judgement and stewardship principles from previous work experience to ensure compliance with privacy and confidentiality of personal information.
- Worked independently and within a team environment.
Bilingual Intake Specialist
Community and Social Services Branch, City of Ottawa
2016.12 - 2018.12
- Determined eligibility for provincial and municipal assistance programs, housing, crisis and emergency assistance dealing with vulnerable sectors of society.
- Interpreted, applied, and explained provincial legislation, and municipal policies and procedures to the public.
- Worked professionally (independently, and in a team) with individuals and families of diverse social, economic and ethnic backgrounds providing assistance and conflict resolution, where applicable.
- Adhered to MFIPPA (Municipal Freedom of Information and Protection of Privacy Act).
Radio Announcer (Syndicated)
Torres Media 101.9 DAWG-FM
2011.09 - 2016.08
- Engaged with audience members through telephone calls and personal commentary on musical selections, Blues happenings, and local events.
- Delivered exceptional programming to audience members by always researching events, guests, and programs thoroughly.
- Hosted and produced creative segments of a 9-part pre-recorded monthly live-audience event called Studio DAWG showcasing award-wining blues artists from across Canada.
- Operated studio sound boards, desks and playout software for professional broadcasts.
- Interviewed local and international celebrities to raise brand profile and build listener engagement.
- Announced ads, song switches and breaking news segments for radio broadcasts.
- Attended promotional events to create station awareness and build listener reach.
- Engaged listeners through social media platforms to increase station visibility.
Consultant
Baico Publishing
2008.08 - 2011.12
Program Coordinator Workplace Wellness
OPSEU
2007.01 - 2010.01
Project Manager
First Nations And Inuit Health Branch, HC-GOC
2007.06 - 2008.03
Program Manager Brand Development
CAGP-ADPDP
2004.09 - 2006.08
Education
Albedo: The Stage of Illumination -
Applied Jungian Psychology- CAJS
South Africa2023
Mushroom Essences -
Pacific Rim College
British Columbia2021
Principles of Collective Trauma -
Academy of Inner Science
Germany2021
Cannabis for Healthcare Professionals -
Wild Rose College
Alberta2020
Shadow Constellations -
Esterman Reintegration Work
Israel2020
Public Administration Certification - Management And Leadership
Canadian School of Public Service
Ottawa, ON2019
Public Administration Certification - Project Management
Canadian School of Public Service
Ottawa, ON2019
Public Administration Certification - Managing Change
Canadian School of Public Service
Ottawa, ON2019
Public Administration Certification - Navigating Challenging Situations With Diplomacy
Canadian School of Public Service
Ottawa, ON2019
Transpersonal Psychology Diploma -
Centre of Excellence
United Kingdom2019
Psychotropic Plants Diploma -
Centre of Excellence
United Kingdom2019
Life Coaching Certification -
Achology, Academy of Modern Psychology
Australia2018
B.A. (Hon) - Communication
UOttawa
Ottawa, ON04.2005
Skills
- Budgets of $150K to $3.5M
- Chairing meetings and committees along with virtual and in-person presentations
- Program development and project management
- Leadership vs management
- Indigenous background and culture acknowledgement
- Forward thinking, critical thinking, strategic, innovative creative, intuitive and versatile
- MS365, Google Suites, Adobe, and CRM systems
- Effective communications and strong interpersonal skills
Affiliations
International Alliance of Holistic Therapists, Study of Women and Mythology, Joseph Campbell Foundation
Languages
English
Native or Bilingual
French
Full Professional
Groovy Interests
Foodie, amateur knitter, natural biohacker, musician, artist, writer, life-long learner, community, nature and culture enthusiast, GeneKeys and Human Design contemplater, human potential encourager, biodiversity supporter, storyteller.
Timeline
Membership and Educational Support Representative
Royal College of Physicians and Surgeons
2022.09 - Current
Bilingual Program Services Officer
EI Program, Benefits Delivery Branch, ESDC-GOC
2021.02 - 2021.11
Bilingual Information Officer
Service Canada, ESDC-GOC
2019.05 - 2021.02
Bilingual Intake Specialist
Community and Social Services Branch, City of Ottawa
2016.12 - 2018.12
Radio Announcer (Syndicated)
Torres Media 101.9 DAWG-FM
2011.09 - 2016.08
Consultant
Baico Publishing
2008.08 - 2011.12
Coach/Mentor/Program Facilitator
Self-employed
2008.01 - Current
Project Manager
First Nations And Inuit Health Branch, HC-GOC
2007.06 - 2008.03
Program Coordinator Workplace Wellness
OPSEU
2007.01 - 2010.01
Program Manager Brand Development
CAGP-ADPDP
2004.09 - 2006.08
Albedo: The Stage of Illumination -
Applied Jungian Psychology- CAJS
Mushroom Essences -
Pacific Rim College
Principles of Collective Trauma -
Academy of Inner Science
Cannabis for Healthcare Professionals -
Wild Rose College
Shadow Constellations -
Esterman Reintegration Work
Public Administration Certification - Management And Leadership
Canadian School of Public Service
Public Administration Certification - Project Management
Canadian School of Public Service
Public Administration Certification - Managing Change
Canadian School of Public Service
Public Administration Certification - Navigating Challenging Situations With Diplomacy
Canadian School of Public Service
Transpersonal Psychology Diploma -
Centre of Excellence
Psychotropic Plants Diploma -
Centre of Excellence
Life Coaching Certification -
Achology, Academy of Modern Psychology
B.A. (Hon) - Communication
UOttawa
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