Patricia Lahey-Burke

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Responded to customer requests for products, services, and company information.

• Implemented effective troubleshooting techniques for faster problem resolution and improved customer satisfaction levels.
• Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.
• Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.

Handled various customer inquires pertaining to their car insurance policies.

Made changes to policies to fit customer needs.

Renewed yearly insurance policies.

Retained policies by providing best pricing and customer

service satisfaction.