PATRICIA KAUKER
Santa Cruz
Overview
17
17
years of professional experience
Work History
Patient Access Supervisor
Sutter Health
06.2024 - Current
- Oversee daily front office operations across four physical therapy clinics.
- Train, mentor and supervise front desk staff.
- Resolve escalated concerns.
- Track and report key performance metrics.
- Implement process improvements to decrease wait times and optimize access.
Patient Service Representative
Palo Alto Medical Foundation
03.2017 - 03.2023
- Greets patients and answered phone calls at front desk.
- Intake of new patients and performed insurance verifications.
- Schedule new and existing patients.
- Create Referrals for HMO extensions.
- Point person at the front desk for video assistance for patients.
- Assisted patients in filling out check-in and payment paperwork.
- Took copayments and compiled daily financial records.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Followed document protocols to safeguard confidentiality of patient records.
Member Service Representative
Bay Federal Credit Union
10.2008 - 11.2016
- Maintained friendly and professional customer interactions.
- Processed ACH and Inclearing returns, adjustments and disputes .
- Answered phone calls and assisted branches with research.
- Processed ATM deposit review, disputes and returns.
- Completed training and worked effectively under high-pressure client services environments.
Education
Bachelor of Science - Commercial Business Recreation
University of Colorado
Boulder, COSkills
- HIPAA compliance
- Effective problem solving
- Team management
- Insurance verification
Accomplishments
Successfully completed Sutter Health University Manager Accelerator Program
Timeline
Patient Access Supervisor
Sutter Health
06.2024 - Current
Patient Service Representative
Palo Alto Medical Foundation
03.2017 - 03.2023
Member Service Representative
Bay Federal Credit Union
10.2008 - 11.2016
Bachelor of Science - Commercial Business Recreation
University of Colorado