Patricia Juarez
Oakland
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
4
4
years of professional experience
Work History
Human Services Specialist
La Clinica De La Raza
07.2023 - 07.2025
- Collaborated with community organizations to enhance support services and outreach efforts.
- Answered high volume of calls and provided assistance through effective listening and question response skills.
- Educated clients on health programs, benefits eligibility, and community resources.
- Maintained accurate case documentation, ensuring compliance with regulatory requirements and agency policies.
- Assisted with scheduling appointments and coordinating meetings for staff and clients.
- Managed daily office operations, ensuring efficient workflow and task completion.
- Supported procurement processes by processing purchase orders and managing inventory supplies.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Receptionist/Workers' Compensation Coordinator
Stat Med Urgent Care
02.2021 - 07.2023
- Managed patient check-in process to streamline operations and enhance patient experience.
- Coordinated appointment scheduling, optimizing staff utilization and reducing wait times.
- Maintained accurate patient records in electronic health record system for efficient data retrieval.
- Responded to patient inquiries, providing information on services and assisting with insurance verification.
- Coordinated claims process for injured employees, ensuring timely communication and support.
- Analyzed case files to identify trends and recommend improvements in workers' compensation processes.
- Collaborated with healthcare providers to facilitate treatment plans and manage return-to-work initiatives.
Education
Certificate - Criminal Justice
Carrington College
San Leandro, CA10-2019
High School Diploma -
Skyline High School
Oakland, CA06-2018
Skills
- Written and verbal communication
- Client needs assessments
- Interviewing skills
- Proficient in Excel, Epic, Microsoft word, Outlook, and Dentrix
- Multitasking
- Problem-solving
- Knowledge of basic medical/dental terminology
Languages
Spanish
English
Timeline
Human Services Specialist
La Clinica De La Raza
07.2023 - 07.2025
Receptionist/Workers' Compensation Coordinator
Stat Med Urgent Care
02.2021 - 07.2023
Certificate - Criminal Justice
Carrington College
High School Diploma -
Skyline High School