Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Patricia Huneault

Orillia,ON

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Becker Shoes
Orillia, Ontario
10.2024 - Current
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Provided accurate information about products and services to customers.
  • Answered customer inquiries and provided accurate information regarding products and services.

Daycare Owner/Operator

PattyCakes Daycare Services
Orillia, Ontario
01.2010 - 12.2024
  • Established relationships with parents and guardians to foster strong communication regarding their child's progress.
  • Organized extracurricular activities such as field trips and special events for the children enrolled in the daycare facility.
  • Maintained accurate records of attendance, immunizations and other relevant information for each child.
  • Managed budgeting responsibilities related to payroll expenses, rent payments and supplies purchases.
  • Created a safe, nurturing environment to promote learning and growth in children.

Administration Assistant

A.K. Roofing
Barrie, Ontario
01.2009 - 12.2009
  • Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
  • Supported HR functions by preparing new hire packets and conducting onboarding activities.
  • Greeted visitors or callers to handle questions or direct to appropriate staff.
  • Performed data entry tasks accurately within specified timeframes.
  • Tracked and submitted employee timesheets to prepare for payroll processing.
  • Managed daily bookkeeping tasks, including journal entries and ledger maintenance.
  • Performed general bookkeeping functions such as reconciling accounts payable and receivable.

Education

Certificate - Network Administration

Everest College
Barrie, ON
01-2010

Skills

  • Account updating
  • Complaint resolution
  • Scheduling
  • Filing
  • Microsoft Office Suite
  • Banking operations support
  • Payment processing
  • Time management
  • Order fulfillment
  • Technical troubleshooting
  • Shipping and receiving
  • Merchandise upselling
  • Computer proficiency

Certification

  • Hairstylist

Timeline

Customer Service Representative

Becker Shoes
10.2024 - Current

Daycare Owner/Operator

PattyCakes Daycare Services
01.2010 - 12.2024

Administration Assistant

A.K. Roofing
01.2009 - 12.2009

Certificate - Network Administration

Everest College

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Patricia Huneault