Patricia Holmes
North Highlands,CA
Summary
Compassionate and results-driven professional with over five years of experience in social services and
case management. Expertise in client assessment, crisis intervention, housing retention, and navigating
public agencies to provide holistic support for individuals experiencing homelessness. Proven ability to build
rapport, resolve conflicts, and empower clients toward self-sufficiency using Trauma-Informed Care
practices.
Overview
18
18
years of professional experience
Work History
Child Care Provider
Independent / In-Home Childcare
02.2024 - 03.2025
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
Case Manager / Housing Specialist
Volunteers of America
11.2017 - 10.2023
- Conducted client intakes, assessments, and individualized case management plans.
- Provided referrals to housing, healthcare, and employment resources.
- Maintained accurate documentation and compliance with county/state reporting requirements.
- Coordinated with community partners, landlords, and service providers to support client needs.
- Managed a high caseload while delivering consistent, client-centered support.
- Facilitated individual and group sessions to promote positive behavior change for clients.
Program Assistant / Family Services Support
St. John’s Program for Real Change
01.2007 - 04.2012
- Supported families in transitional housing with daily needs and case management tasks.
- Assisted with intake, program compliance, and connecting families to supportive resources.
- Provided children with structured activities and educational support to foster stability.
- Completed daily logs for management review.
Education
High School Diploma -
Highlands Charter Community School
Sacramento, CASkills
- Intensive Case Management
- Housing Navigation & Landlord Engagement
- Crisis Intervention & Conflict Resolution
- Community Resource Coordination
- Client Assessments & Service Planning
- Strong Documentation & Compliance
- Child & Family Support Services
Accomplishments
- Housed 100+ clients in permanent housing, exceeding program goals.
- Built and maintained landlord relationships that expanded housing options for hard-to-place clients.
- Maintained one of the highest caseloads in the program while meeting deadlines and compliance standards.
- Designed Friday Funday workshops to improve client engagement and teach life management skills.
- Consistently praised by supervisors and partner agencies for effectiveness and client-centered approach.
Timeline
Child Care Provider
Independent / In-Home Childcare
02.2024 - 03.2025
Case Manager / Housing Specialist
Volunteers of America
11.2017 - 10.2023
Program Assistant / Family Services Support
St. John’s Program for Real Change
01.2007 - 04.2012
High School Diploma -
Highlands Charter Community School