Patricia Hansen
Timmins,Canada
Summary
Experienced Manager skilled in facilitating smooth business operations through effective staff management, operational coordination, and delivering exceptional customer service. Cultivates a positive and productive work environment by fostering open communication, establishing clear goals, and closely monitoring performance.
Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Store Manager
Timmins
03.2021 - 10.2024
- Hired managed, trained, coached my employees successfully in fast-paced environment through proactive communication and positive feedback, while ensuring as a team, the daily objectives Overseen all inventory control, cash control, and store opening and closing procedures and paperwork.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Coached employees on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Boosted employee morale by fostering a positive work environment and promoting team collaboration.
- Participated in local community events as a representative of the brand, strengthening relationships with customers while increasing brand visibility.
Health and Safety Officer
Bomont Mining Services
10.2019 - 10.2022
- Collaborated with management to develop comprehensive health and safety policies for the company.
- Improved workplace safety measures by conducting regular inspections and risk assessments.
- Managed hazardous materials handling procedures, ensuring proper storage, labeling, and disposal.
- Enhanced emergency preparedness with thorough evacuation plans and drills.
- Reduced the occurrence of accidents by implementing safety training programs for employees.
- Devised and monitored safety performance metrics to assess and improve safety performance.
Department Manager
NoFrills Timmins
09.2016 - 01.2019
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Established clear performance expectations for staff members which led to increased accountability.
- Developed strong relationships with suppliers, securing better deals and ensuring timely deliveries.
Education
Theriault High School
Timmins, OntarioDiploma - Business Administration
Toronto School of Business
Timmins, ONDiploma - Business Management
Toronto School of Business
TimminsSkills
- Budget Planning
- Communication
- Problem-solving
Customer service
Multitasking and organization
Team building and leadership
Recruitment and hiring
Supply ordering
Policies and procedures
Staff management
Accomplishments
Ontario Food Safety Certification
Forklift Class #6
JHSC Certification
Management Seminars
Leadership Experience
Successfully led a team to exceed sales goals while maintaining excellent customer satisfaction scores.
References
Available upon request.
Communication Skills
Implemented new procedures and technologies that improved efficiency and streamlined operations.
Languages
English
Professional Working
French
Full Professional
Certification
JHSC Certificate
Ontario Food Safety Certificate
Ontario Food Handling Certificate
Timeline
Store Manager
Timmins
03.2021 - 10.2024
Health and Safety Officer
Bomont Mining Services
10.2019 - 10.2022
Department Manager
NoFrills Timmins
09.2016 - 01.2019
JHSC Certificate
Ontario Food Safety Certificate
Ontario Food Handling Certificate
Theriault High School
Diploma - Business Administration
Toronto School of Business
Diploma - Business Management
Toronto School of Business
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