Patricia Gladue
Edmonton,AB
Summary
Experienced and Motivated professional cleaner with supervisory and team leader skills providing consistent and high-quality cleaning services with outstanding results. Trustworthy and accommodating customer service professional. Dedicated to exceptional performance and quality standards.
Overview
19
19
years of professional experience
Work History
Professional Cleaner
Independent
12.2021 - Current
- Supervised cleaning teams to ensure adherence to safety protocols and quality standards.
- Developed efficient cleaning schedules, optimizing workflow and resource allocation.
- Provided training and mentorship to new staff on proper cleaning techniques and equipment usage.
- Implemented inventory management system for cleaning supplies, reducing waste and costs.
- Resolved customer concerns promptly, enhancing overall client satisfaction with services provided.
- Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.
Shift Supervisor
Wendy's Restaurants
08.2022 - 03.2024
- Supervised daily operations, ensuring adherence to safety protocols and quality standards.
- Trained and mentored team members on operational procedures and equipment usage.
- Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
- Completed cash and credit card transactions accurately using POS software.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Coordinated workflow among staff to optimize productivity and meet operational goals.
- Implemented process improvements to enhance efficiency in task execution.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
Senior Operator/Assistant Manager
Beaver Plastics Ltd.
02.2007 - 09.2018
- Operated machinery to ensure efficient production processes.
- Assisted in maintaining safety standards within the operational environment.
- Learned and adhered to company protocols for equipment usage.
- Supported team with daily tasks and workflow management.
- Conducted quality checks to ensure product compliance with specifications.
- Reduced downtime for equipment maintenance by conducting regular inspections and proactive repairs.
- Achieved consistent high-quality output with thorough quality control checks and adherence to standard operating procedures.
- Increased overall productivity through effective scheduling, monitoring, and adjustments in real-time according to workload demands.
- Conducted routine preventative maintenance on machinery, reducing unexpected breakdowns or malfunctions that could impact productivity levels negatively.
- Performed routine maintenance on workplace equipment to immediately address problems.
- Trained new production staff members on safe and efficient production procedures and proper machine operations.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
- Monitored compliance with safety regulations, fostering a secure work environment.
- Established team priorities, maintained schedules and monitored performance.
Education
Graduate Certificate - 5th Class Power Engineering
Northern Alberta Institute of Technology
Edmonton03-2012
Skills
- Multitasking proficiency
- Deep cleaning expertise
- Professional appearance
- Reliability and punctuality
- Maintenance
- Attention to detail
- Conscientious and Detail-oriented
- Housekeeping
- Physical stamina
- Quality control
Languages
English
Native or Bilingual
Timeline
Shift Supervisor
Wendy's Restaurants
08.2022 - 03.2024
Professional Cleaner
Independent
12.2021 - Current
Senior Operator/Assistant Manager
Beaver Plastics Ltd.
02.2007 - 09.2018
Graduate Certificate - 5th Class Power Engineering
Northern Alberta Institute of Technology