Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Patricia Given

Saint John,NB

Summary

Dynamic Personal Shopper with a proven track record at No Frills, excelling in service excellence and meticulous attention to detail. Enhanced client retention through tailored shopping experiences and efficient inventory management. Recognized for analytical decision-making and fostering strong vendor relationships, ensuring product quality and availability.

Overview

25
25
years of professional experience

Work History

Personal Shopper

No Frills
09.2019 - Current
  • Collaborated with clients to identify preferences and provide tailored shopping experiences.
  • Developed and maintained strong relationships with vendors to ensure product availability and quality.
  • Streamlined shopping processes by implementing efficient inventory management systems.
  • Trained and mentored new personal shoppers on best practices and customer engagement strategies.
  • Analyzed customer feedback to refine service offerings and enhance overall satisfaction.
  • Oversaw order fulfillment, ensuring timely delivery of products to clients' homes or designated locations.
  • Coordinated special requests, managing logistics for unique client needs effectively.
  • Led initiatives to improve service efficiency, resulting in enhanced client retention rates.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Tracked substitutions and informed customers of changes.
  • Worked productively with customers to meet order requirements and service expectations.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
  • Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
  • Mentored new Personal Shoppers by sharing industry knowledge and best practices, fostering a supportive team atmosphere that encouraged professional growth.
  • Greeted clients entering store to provide welcoming environment and friendly customer service.
  • Cultivated strong relationships with clients through consistent communication and timely follow-ups, resulting in repeat business.

Cashier

the Great Canadian Dollar Store
03.2006 - 08.2019
  • Processed customer transactions efficiently while maintaining accuracy and attention to detail.
  • Assisted in training new cashiers on register operation and customer service protocols.
  • Resolved customer inquiries and complaints promptly, enhancing overall shopping experience.
  • Monitored cash drawer for discrepancies, ensuring proper cash handling procedures were followed.

Cashier

Guys Frenchy
02.2000 - 01.2006
  • Processed customer transactions efficiently using point-of-sale systems.
  • Maintained accurate cash drawer balances and reconciled discrepancies.
  • Assisted customers with inquiries, providing product information and support.
  • Trained new staff on operational procedures and customer service standards.
  • Implemented improvements in checkout procedures to enhance customer experience.
  • Ensured compliance with company policies during cash handling and security protocols.
  • Collaborated with team members to address escalated customer concerns effectively.
  • Monitored inventory levels, facilitating timely restocking of merchandise displays.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.

Education

High School Diploma -

St. Vincent's High School
Saint John, NB
06-1994

Skills

  • Service excellence
  • Meticulous attention to detail
  • Effective organization
  • Analytical decision-making

Languages

English
Full Professional

Timeline

Personal Shopper

No Frills
09.2019 - Current

Cashier

the Great Canadian Dollar Store
03.2006 - 08.2019

Cashier

Guys Frenchy
02.2000 - 01.2006

High School Diploma -

St. Vincent's High School

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Patricia Given