Patricia Geldert
Ladner
Summary
Professional customer service specialist prepared for this role with strong focus on delivering exceptional guest experiences. Proven ability to collaborate effectively with team members and adapt to changing environments. Skilled in communication, problem-solving, and maintaining welcoming atmosphere. Reliable and results-driven, ensuring smooth operations and high customer satisfaction.
Overview
2024
2024
years of professional experience
Work History
Office Manager
Geldert Law
01.2009 - 01.2024
- Oversaw daily operations of a law office.
- Ensuring smooth workflow, compliance, and high-quality client service.
- Managed scheduling, correspondence, and document preparation for legal staff.
- Supervise and train administrative staff, improving team productivity.
- Maintained financial records, reports, processed invoices, and managed budgeting for office expenditures.
- Handled client communications with discretion and professionalism, fostering positive relationships.
- Implemented organizational systems to improve productivity and meet deadlines.
- Used PC Law accounting software.
- Knowledge of QuickBooks, Microsoft Outlook and Excel.
Medical Office Assistant
Dr. Mitchell Mendelson
01.2007 - 01.2009
- Managed patient scheduling, intake, and medical records with accuracy and confidentiality.
- Coordinated communication between patients, physicians, and healthcare staff.
- Processed billing, insurance claims, and payments in compliance with healthcare regulations.
- Maintained organized patient files and ensured timely completion of documentation.
- Assisted in preparing examination rooms and supporting physicians during appointments.
Ward Clerk
Ottawa Hospital
2004 - 2006
- Contributed to a positive ward atmosphere.
- Creating friendly interactions with patients, families, and staff members.
- Admit, transfer, and discharge patients in hospital systems.
- Maintain and update patient charts, files, and records.
- Answer phones, direct calls, and take messages.
- Greet and assist patients, families, and visitors at the ward desk.
- Manage incoming and outgoing mail, faxes, and documents.
- Transcribed physician orders into hospital systems.
- Prepared, file, and retrieve patient charts for staff.
- Ensure test requests, lab reports, and imaging orders were processed.
Customer Service Representative
WestJet
2002 - 2004
- Friendly, approachable, and genuinely enjoyed helping people.
- Delivered a positive experience even in stressful situations of delays and cancellations.
- Used clear, polite, professional verbal and written communication.
- Ability to explain complex travel policies in a simple, reassuring way.
Education
Certificate in Body Work And Massage Therapy - Massage
Vancouver School of Healing Arts
Vancouver, BC01-2008
Bachelor of Science in Nursing - Nursing
University of Ottawa
Ottawa, ON01-2006
Certificate in Tourism And Hospitality - Tourism And Hospitality
Lasalle College
Montreal01-2002
Skills
- Friendly, genuinely positive and a team player
- Office administration and operations management
- Client and patient relations
- I take pride attention to detail
- Scheduling & records management
- Billing, invoicing and financial tracking
- Staff supervision and training
- Effective time management
- Multitasking proficiency
- Client communication and organizational skills
- Interpersonal skills and communication
- I enjoy a fast-paced environment
Languages
English
French
Portuguese
Spanish
Timeline
Office Manager
Geldert Law
01.2009 - 01.2024
Medical Office Assistant
Dr. Mitchell Mendelson
01.2007 - 01.2009
Ward Clerk
Ottawa Hospital
2004 - 2006
Customer Service Representative
WestJet
2002 - 2004
Certificate in Body Work And Massage Therapy - Massage
Vancouver School of Healing Arts
Bachelor of Science in Nursing - Nursing
University of Ottawa
Certificate in Tourism And Hospitality - Tourism And Hospitality
Lasalle College
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