Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline

Patricia Galloway

Angus,Ontario

Summary

Enthusiastic and adaptable management professional with demonstrated success supervising staff and building teams. Motivational approach and upbeat nature. Priority given to achieving goals by monitoring employee performance and coaching staff on effective customer service and sales methods. Skilled in solving complicated issues and making proactive operational changes. Forward-thinking focused on maximizing customer satisfaction internally as well as externally.

Overview

10
10
years of professional experience

Work History

Retail District Manager

LGroups Corporation
01.2020 - 09.2022
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Exhibited excellent people skills during interaction with employees and customers.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Created employee schedules to align coverage with forecasted demands.
  • Completed daily paperwork and computer entry of sales data as established by management.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Mentored team of 25+ to enhance professional development and accountability in workplace.
  • Built relationships with customers and community to establish long-term business growth.
  • Controlled store inventory and reviewed cash handling and operations reports.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Organized promotional events and interacted with community to increase sales volume.

Business Owner

Self
05.2012 - 09.2020
  • Monitored daily cash, inventory.
  • Worked closely with 3staff members.
  • Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
  • Created budgets based upon costs and fees.
  • Organized and attended trade shows and special events to showcase products.
  • Trained and motivated employees to perform daily business functions.
  • Prepared bank deposits.
  • Conducted audit inspections to verify supplies/product.
  • Interacted well with customers to build connections and nurture relationships.

Education

High School Diploma -

Clarkson Secondary School, Mississauga, ON
06.1982

Some College (No Degree) - Social Services Worker

Georgian College of Applied Arts And Technology, Orillia, ON

Skills

  • Inventory Demand Forecasting
  • Customer Service Delivery
  • New Employee Orientation
  • Critical Thinking
  • Complaint Resolution
  • Quality Assurance
  • Process Improvement
  • Interpersonal Communication Skills
  • Team Recruiting and Onboarding
  • Management Training
  • Process and Procedure Development
  • Payroll Administration and Timekeeping

Accomplishments

  • Awards for CSR of the Year during my time with Rogers Communications.
  • Graduated 1st semester on Dean's List for maintaining 80% or higher.
  • First Aid/CPR Certificate
  • Initiated and Facilitated Health and Safety Practices


Timeline

Retail District Manager - LGroups Corporation
01.2020 - 09.2022
Business Owner - Self
05.2012 - 09.2020
Clarkson Secondary School - High School Diploma,
Georgian College of Applied Arts And Technology - Some College (No Degree), Social Services Worker

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Patricia Galloway