PATRICIA FOSS
Dartmouth,NS
Summary
Please accept this application for the position at your establishment. I am an outgoing and motivated individual looking for another challenging position in the service industry. I believe that I can help to provide your customers with an outstanding experience in an efficient yet personable manner that drives repeat business and improves your profitability. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
23
23
years of professional experience
Work History
Bartender
C F B Stadacona
08.2023 - Current
- Served high customer volumes during special events, nights, and weekends
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift
- Performed opening and closing duties, printing sales reports, setting up for incoming shifts, preparing cash drawers, and taking inventory
- Efficiently opened or closed bar according to established procedures, ensuring preparedness for each shift.
Customer Service Representative
Tigertel
03.2024 - 04.2024
- Initiative to follow up on action items thoroughly, investigate inquiries and resolve any possible problems in a positive, timely manner
- Attention to detail and accuracy to handle a high volume of calls.HManaged high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Actively listened to customers, handled concerns quickly and escalated major issues to the supervisor
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Waitress
Hilton
05.2023 - 08.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts
- Managed high volume of customers during peak hours, maintaining prompt and efficient service
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Breakfast and Lunch Waitress/Evening Bartender and Waitress
Fredericton Inn
04.2022 - 06.2023
- Order taking, organizing brunch buffet cash deposit
Proprietor
Art's Bar And Grill
04.2017 - 04.2022
- Developed a loyal client base by consistently delivering exceptional service and cultivating long-term relationships
- Developed and managed relationships with vendors and suppliers
- Improved company reputation by consistently delivering top-quality goods/services while maintaining excellent customer support
- Optimized team hiring, training, and performance
- Entered income and expense details into business databases to track purchases and address variances
- Managed finances, budgeting, and forecasting to optimize business growth and profitability
- Negotiated contracts with suppliers, securing favorable terms that reduced operational expenses
- Reduced employee turnover rate by creating a positive work environment and implementing comprehensive training programs.
Caregiver
Private Family
04.2012 - 06.2017
- Private in-home caregiver
Bartender/Supervisor
Our Friends Pub
01.2001 - 07.2011
Education
Accounting and Data Entry Compu -
College
05.2004
Skills
- Customer service
- Time management
- Food service
- Quickbooks
- Attention to Detail
- New Hire Training
- Group reservations management
- Vendor Management
- Decision-Making
Languages
English
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Representative
Tigertel
03.2024 - 04.2024
Bartender
C F B Stadacona
08.2023 - Current
Waitress
Hilton
05.2023 - 08.2023
Breakfast and Lunch Waitress/Evening Bartender and Waitress
Fredericton Inn
04.2022 - 06.2023
Proprietor
Art's Bar And Grill
04.2017 - 04.2022
Caregiver
Private Family
04.2012 - 06.2017
Bartender/Supervisor
Our Friends Pub
01.2001 - 07.2011
Accounting and Data Entry Compu -
College
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