Patricia Flynn-Press
Grafton,ON
Summary
Highly motivated Account Manager with 25 years of industry experience. Adept to building lasting relationships with clients, understanding their needs, and providing tailored solutions. Possesses excellent communication, interpersonal, and problem solving skills. Highly organized and attentive to detail when managing accounts and delivering customer service while ensuring projects are completed on time, within budget and in accordance with company standards.
Overview
24
24
years of professional experience
Work History
Account Manager
Astley Gilbert Limited
02.2017 - Current
- Manage a diverse portfolio of high-value clients, ensuring their needs are met through effective communication and project management.
- Collaborate with design and production teams to deliver high-quality signage and large format print that align with client branding.
- Conduct regular client meetings to discuss project progress, gather feedback, and identify additional service opportunities.
- Handle all aspects of sales cycle, such as initial meeting, site survey, estimating, scheduling and installation.
- Maintain high client retention rate by providing exceptional customer service and anticipating client needs.
- Increase client satisfaction by building strong relationships and addressing their needs promptly.
- Train new employees on company policies, procedures and software.
Account Manager
Signage Source Inc.
12.2003 - 02.2017
- Served as the lead point of contact for all customer account management matters.
- Used knowledge of company products and services to recommend solutions to clients.
- Managed upwards of $3 million of annual sales.
- Built strong internal and external client relationships
- Responsible for streamlining processes for greater efficiency and cost savings.
- Implemented and trained staff on new order processing software.
- Also assisted with handling and monitoring purchasing, various bookkeeping duties such as invoicing, AP and AR, banking reconciliations, as well as being involved in hiring
Bookkeeping Assistant
Press On Graphics Inc.
06.2000 - 12.2003
- Managed invoices, payments and deposits, maintaining accurate expenditure records in Quickbooks.
- Maintained inventory of production and office supplies and placed orders.
- Reconciled bank statements and credit card accounts for accuracy and completeness.
- Processed employee and contractor expense reimbursements.
- Assisted with payroll processing, including timesheet verification, benefit calculations, and distributing paychecks accurately and on time.
- Managed vendor relationships effectively by processing payments on time, resolving disputes promptly, and negotiating favorable payment terms when necessary.
Education
Broadcasting Television And Radio
Seneca College
Toronto, ONBachelor of Arts -
York University
Toronto, ONSkills
Self-management and goal orientation
Relationship building and management
Teamwork and Collaboration
Technically adaptable
Community Involvement
Executive Board member as the Ice scheduler for the Northumberland Minor Hockey Association since 2020.
Team Manager for my son's hockey team since 2021.
Parent Council Member since 2016.
Timeline
Account Manager
Astley Gilbert Limited
02.2017 - Current
Account Manager
Signage Source Inc.
12.2003 - 02.2017
Bookkeeping Assistant
Press On Graphics Inc.
06.2000 - 12.2003
Broadcasting Television And Radio
Seneca College
Bachelor of Arts -
York University
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