Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Patricia Escobedo

Patricia Escobedo

Sacramento

Summary

Motivated U.S. military veteran with a strong work ethic, ability to follow and lead others, with a focus on achieving operational excellence. Over 10 years of customer service experience and eager to provide my skillset and strong work ethic.

Overview

8
8
years of professional experience

Work History

Sales Associate

Claires
12.2024 - 02.2025
  • Responsible for driving sales, providing customer service, and ensuring a welcoming experience for our clients.
  • Assisted with managerial operations such as cash count and store closing.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Educated clients on piercing aftercare and hygiene while offering current promotional products using persuasive selling tactics.

Payroll Customer Service

USAF, Shaw Air Force Base, South Carolina
08.2022 - 10.2024
  • Assisted military with inquiries on paystubs.
  • Broke down and provided explanation of benefits to service members.
  • Coordinated with lower and higher ranking coworkers to ensure members are paid correctly.
  • Answered client queries and complaints to provide strong customer service.
  • Guided customers through complex solutions and services in person, via chat and virtually.
  • Assisted commanders who have recently relocated by setting up their finance entitlements accordingly.

Travel Customer Service Technician

USAF, Osan Air Base, South Korea
05.2021 - 08.2022
  • Conducted briefings with 100+ military personnel weekly to go over their travel entitlements while guiding them through the reimbursement process.
  • Coordinated with Air Force financial headquarters to ensure prompt payment to our servicemen.
  • Oversaw the base government travel card program within CitiBank; reviewing statements for any fraudulent activity or misuse, and ensuring timely payments are made by pulling reports.

Paying Agent and Lead Travel Administrator

USAF, Dover Air Force Base, Delaware
03.2017 - 05.2021
  • Managed the travel reimbursement program for all servicemen on base, ensuring timely payments to personnel on military operations.
  • Provided guidance on navigating the online travel reimbursement program to other managers in my hierarchy.
  • Distributed timely funds to other countries on behalf of the U.S. military to accomplish mission requirements.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Conducted audits on all base organizations to review and correct processes.

Education

No Degree - Interior Architecture

Sacramento State
Sacramento, CA
05-2028

High School Diploma -

Del Valle High School
El Paso, TX

Skills

  • Customer service
  • Public speaking
  • Problem-solving skills
  • Customer empathy
  • Network systems
  • Quality control and auditing
  • Billing adjustments and refunds
  • Excel proficient
  • Fluent in English and Spanish
  • Teamwork and collaboration
  • Analytical thinking
  • Memo drafting and typing

Languages

Spanish
Native or Bilingual

Timeline

Sales Associate

Claires
12.2024 - 02.2025

Payroll Customer Service

USAF, Shaw Air Force Base, South Carolina
08.2022 - 10.2024

Travel Customer Service Technician

USAF, Osan Air Base, South Korea
05.2021 - 08.2022

Paying Agent and Lead Travel Administrator

USAF, Dover Air Force Base, Delaware
03.2017 - 05.2021

No Degree - Interior Architecture

Sacramento State

High School Diploma -

Del Valle High School

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Patricia Escobedo