Patricia Escobedo
Sacramento
Summary
Motivated U.S. military veteran with a strong work ethic, ability to follow and lead others, with a focus on achieving operational excellence. Over 10 years of customer service experience and eager to provide my skillset and strong work ethic.
Overview
8
8
years of professional experience
Work History
Sales Associate
Claires
12.2024 - 02.2025
- Responsible for driving sales, providing customer service, and ensuring a welcoming experience for our clients.
- Assisted with managerial operations such as cash count and store closing.
- Helped customers locate products and checked store system for merchandise at other sites.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Educated clients on piercing aftercare and hygiene while offering current promotional products using persuasive selling tactics.
Payroll Customer Service
USAF, Shaw Air Force Base, South Carolina
08.2022 - 10.2024
- Assisted military with inquiries on paystubs.
- Broke down and provided explanation of benefits to service members.
- Coordinated with lower and higher ranking coworkers to ensure members are paid correctly.
- Answered client queries and complaints to provide strong customer service.
- Guided customers through complex solutions and services in person, via chat and virtually.
- Assisted commanders who have recently relocated by setting up their finance entitlements accordingly.
Travel Customer Service Technician
USAF, Osan Air Base, South Korea
05.2021 - 08.2022
- Conducted briefings with 100+ military personnel weekly to go over their travel entitlements while guiding them through the reimbursement process.
- Coordinated with Air Force financial headquarters to ensure prompt payment to our servicemen.
- Oversaw the base government travel card program within CitiBank; reviewing statements for any fraudulent activity or misuse, and ensuring timely payments are made by pulling reports.
Paying Agent and Lead Travel Administrator
USAF, Dover Air Force Base, Delaware
03.2017 - 05.2021
- Managed the travel reimbursement program for all servicemen on base, ensuring timely payments to personnel on military operations.
- Provided guidance on navigating the online travel reimbursement program to other managers in my hierarchy.
- Distributed timely funds to other countries on behalf of the U.S. military to accomplish mission requirements.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Conducted audits on all base organizations to review and correct processes.
Education
No Degree - Interior Architecture
Sacramento State
Sacramento, CA05-2028
High School Diploma -
Del Valle High School
El Paso, TXSkills
- Customer service
- Public speaking
- Problem-solving skills
- Customer empathy
- Network systems
- Quality control and auditing
- Billing adjustments and refunds
- Excel proficient
- Fluent in English and Spanish
- Teamwork and collaboration
- Analytical thinking
- Memo drafting and typing
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate
Claires
12.2024 - 02.2025
Payroll Customer Service
USAF, Shaw Air Force Base, South Carolina
08.2022 - 10.2024
Travel Customer Service Technician
USAF, Osan Air Base, South Korea
05.2021 - 08.2022
Paying Agent and Lead Travel Administrator
USAF, Dover Air Force Base, Delaware
03.2017 - 05.2021
No Degree - Interior Architecture
Sacramento State
High School Diploma -
Del Valle High School