PATRICIA ERHABOR
Winnipeg,MB
Overview
4
4
years of professional experience
Work History
Technical Support Representative
Best Buy
Winnipeg, Manitoba
08.2025 - Current
- Upgrade, set up and repair customers’ computers
- Provide technical support online via chat or on the phone.
- Recommend appropriate Geek Squad services based on customer needs.
- Assisted customers with technical issues via phone and chat.
- Troubleshot software and hardware problems for diverse products.
- Documented customer interactions in the support ticketing system.
- Supported customers with online billing, access, and account issues.
- Provided technical assistance to customers through phone, email and chat support.
- Updated customer information and account status in the database following each interaction.
- Conducted remote diagnostics to identify and solve technical problems.
- Managed the configuration and setup of customer accounts and systems.
- Assisted customers with password resets, account unlocks, and security settings adjustments.
- Developed system documentation, user manuals, FAQs, troubleshooting guides.
Customer Service Representative
Market Force
Winnipeg, Manitoba
03.2023 - 09.2024
- Analyze customer feedback data to identify trends, patterns and insights.
- Prepare reports and presentations summarizing key findings and recommendations for clients
- Work closely with clients to understand their data needs and customize analytics solutions accordingly.
- Negotiate contracts and pricing terms with clients, adhering to company policies and revenue targets.
- Maintain accurate records of sales activities and pipeline management using crm software.
Technical Support Representative
Ttec
Winnipeg, MB
05.2021 - 12.2022
- Customer engagement solutions
- Integrate and connect with customers
- Provided technical support for customer products and devices.
- Bring together end-to-end digital solutions to help companies
delight their customers. - Solve customers problem efficiently leaving the highly satisfied
- Assisted customers with inquiries and resolved issues effectively.
- Provided product information and guidance to enhance customer experience.
- Documented customer interactions in the CRM system accurately.
- Managed customer complaints with empathy and professionalism.
- Answered customer inquiries and provided accurate information regarding products and services.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Conducted regular follow-up calls with customers after resolving their issues.
Education
Bachelor of Arts - Economics
University of Manitoba
Winnipeg10-2025
Skills
- Data entry
- Remote tools
- Customer service
- Cybersecurity awareness
- Communication skills
- Team collaboration
- Computer skills
- Software/application support
- Troubleshooting and problem-solving
- networking fundamentals
- Call center procedures
- Problem resolution
- Microsoft Office
Timeline
Technical Support Representative
Best Buy
08.2025 - Current
Customer Service Representative
Market Force
03.2023 - 09.2024
Technical Support Representative
Ttec
05.2021 - 12.2022
Bachelor of Arts - Economics
University of Manitoba