Overview
Work History
Education
Skills
Timeline
Generic

PATRICIA ERHABOR

Winnipeg,MB

Overview

4
4
years of professional experience

Work History

Technical Support Representative

Best Buy
Winnipeg, Manitoba
08.2025 - Current
  • Upgrade, set up and repair customers’ computers
  • Provide technical support online via chat or on the phone.
  • Recommend appropriate Geek Squad services based on customer needs.
  • Assisted customers with technical issues via phone and chat.
  • Troubleshot software and hardware problems for diverse products.
  • Documented customer interactions in the support ticketing system.
  • Supported customers with online billing, access, and account issues.
  • Provided technical assistance to customers through phone, email and chat support.
  • Updated customer information and account status in the database following each interaction.
  • Conducted remote diagnostics to identify and solve technical problems.
  • Managed the configuration and setup of customer accounts and systems.
  • Assisted customers with password resets, account unlocks, and security settings adjustments.
  • Developed system documentation, user manuals, FAQs, troubleshooting guides.

Customer Service Representative

Market Force
Winnipeg, Manitoba
03.2023 - 09.2024
  • Analyze customer feedback data to identify trends, patterns and insights.
  • Prepare reports and presentations summarizing key findings and recommendations for clients
  • Work closely with clients to understand their data needs and customize analytics solutions accordingly.
  • Negotiate contracts and pricing terms with clients, adhering to company policies and revenue targets.
  • Maintain accurate records of sales activities and pipeline management using crm software.

Technical Support Representative

Ttec
Winnipeg, MB
05.2021 - 12.2022
  • Customer engagement solutions
  • Integrate and connect with customers
  • Provided technical support for customer products and devices.
  • Bring together end-to-end digital solutions to help companies
    delight their customers.
  • Solve customers problem efficiently leaving the highly satisfied
  • Assisted customers with inquiries and resolved issues effectively.
  • Provided product information and guidance to enhance customer experience.
  • Documented customer interactions in the CRM system accurately.
  • Managed customer complaints with empathy and professionalism.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Conducted regular follow-up calls with customers after resolving their issues.

Education

Bachelor of Arts - Economics

University of Manitoba
Winnipeg
10-2025

Skills

  • Data entry
  • Remote tools
  • Customer service
  • Cybersecurity awareness
  • Communication skills
  • Team collaboration
  • Computer skills
  • Software/application support
  • Troubleshooting and problem-solving
  • networking fundamentals
  • Call center procedures
  • Problem resolution
  • Microsoft Office

Timeline

Technical Support Representative

Best Buy
08.2025 - Current

Customer Service Representative

Market Force
03.2023 - 09.2024

Technical Support Representative

Ttec
05.2021 - 12.2022

Bachelor of Arts - Economics

University of Manitoba

Similar Profiles

CREATE PROFILE
PATRICIA ERHABOR