Summary
Overview
Work History
Education
Skills
Skills
References
Languages
Affiliations
References
Timeline
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Amanda Emmons

Zurich,ON

Summary

I believe that having a good work-life balance is crucial to being a happy and productive employee. While work is important, it's equally important to take time to recharge and pursue personal interests outside of work. I believe that having clear boundaries between work life and personal life is key to maintaining a healthy balance.

Overview

6
6
years of professional experience

Work History

Shipping adn Receiving Adminstrator

TTK Transport Inc
Goderich, ON
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Cultivated interpersonal skills by building positive relationships with others.

Shipping and Receiving Assistant

GoodFellow Rona North
Goderich,, ON
  • Improved warehouse efficiency by streamlining the receiving process and implementing organizational systems.
  • Reduced errors in inventory management by conducting thorough inspections upon receipt of shipments.
  • Enhanced communication with suppliers, ensuring timely deliveries and accurate order fulfillment.
  • Coordinated with various departments for efficient distribution of received goods to appropriate locations.
  • Maintained accurate records of all incoming shipments, facilitating easier tracking and accountability.
  • Ensured compliance with company policies and safety regulations during the receiving process.
  • Increased accuracy in inventory counts by implementing a barcode scanning system for received items.
  • Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.
  • Processed required paperwork to expedite handling of shipped and received goods.
  • Communicated with carrier representatives, arranging for special deliveries and shipment receipts.

Sales Representative

Dr. Green Lawn Care
01.2013 - 01.2015
  • Telemarketing sales calls was the main part of the job, but there was also some customers service work that was involved on a daily basis
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.

Guest Service Team Lead

Target Canada
01.2012 - 01.2013
  • Played a leadership role for all of the front end staff, making sure that everyone was doing what they needed to do to make the job run smoothly
  • Dealt with anyone of the customer complaints, listened to the problem and then try to make sure that it was dealt with in a professional manner
  • Enhanced guest satisfaction by providing exceptional service and addressing any concerns promptly.
  • Increased repeat business through efficient guest registration, check-in, and checkout processes.
  • Led a team of guest service agents to maintain high standards of customer service and professionalism.
  • Streamlined communication between departments, ensuring prompt resolution of guest requests or issues.
  • Implemented new procedures to improve efficiency in handling guest inquiries and reservations.
  • Coached and mentored team members, improving overall performance and productivity levels.

Data Entry

Rainbow Country Auctions
01.2009 - 01.2011
  • Imputed all of the customers information into the auction program, as well as all of the items sold and the person they were sold too
  • Dealt with the register at all times and provided the proper amount of change with each transaction made
  • Executed basic calculations and computer data entry and conducted instrument calibrations, maintenance and repairs on test equipment and instrumentation.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Performed administrative and clerical duties such as word processing, data entry, faxing and copying.
  • Leveraged accounting software to perform data entry and prepare reports and statements while minimizing errors.
  • Use software to perform data entry operations on scientific experiments to use for future reference.
  • Organized and prioritized proofreading, spell checking, document filing and data entry.
  • Provided administrative support with accurate document preparation and data entry.
  • Checked data input and verified totals on forms prepared by others to detect errors in arithmetic, data entry or procedures.
  • Inventoried audits of paperwork and data entry at receiving dock.
  • Prepared paperwork and assisted with clerical duties such as answering phones, data entry input and responding to emails.

Education

Office Administration Certificate - Administration

Conestoga College
Kitchener, ON

High School Diploma -

Erin District Secondary School
Erin, ON
01.2013

Skills

  • Sales Consultation
  • Client Account Management
  • Process Improvement
  • Records Management
  • Customer Needs Assessment
  • Sales Closing
  • Account Servicing
  • Client Service
  • Interpersonal Communication Skills
  • Cold-Calling
  • Customer Success Management
  • Performance Improvement

Skills

Excellent ability to problem solve and make quick decisions in any environment, on my own or with a team, Up to date with Microsoft Word, Excel, Microsoft PowerPoint and Presentation Software and ability to use efficiently, Maintain a clean and organized work space at all times, as well as functional daily work plan, Demonstrates the ability to use basic functions of outlook, Apply effective time management skills in the production of administrative tasks in order to ensure quality and meet deadlines., Take ownership of your customer’s needs, and always see problems through until they are fully resolved, Identify strategies for dealing effectively with difficult customers and co-workers., Ability to answer incoming telephone calls/mail, respond in a professional way and then re-direct the call/mail or inquiries, Friendly and professional when greeting customers as well as co-workers, Able to speak, read and write the English language very well

References

Professional References Available Upon Request

Languages

English
Full Professional

Affiliations

  • I believe that having a good work-life balance is crucial to being a happy and productive employee. While work is important, it's equally important to take time to recharge and pursue personal interests outside of work. I believe that having clear boundaries between work life and personal life is key to maintaining a healthy balance.

References

References available upon request.

Timeline

Sales Representative

Dr. Green Lawn Care
01.2013 - 01.2015

Guest Service Team Lead

Target Canada
01.2012 - 01.2013

Data Entry

Rainbow Country Auctions
01.2009 - 01.2011

Office Administration Certificate - Administration

Conestoga College

High School Diploma -

Erin District Secondary School

Shipping adn Receiving Adminstrator

TTK Transport Inc

Shipping and Receiving Assistant

GoodFellow Rona North

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