Patricia Dawe
Red Deer,AB
Summary
Unit Clerk/Admin IV- experienced coordinating medical records, adept at scheduling appointments, managing referrals, restocking supplies and answering multi-line phone systems for fast-paced surgical units. Experience in transcribing and faxing orders, scanning records and organizing diverse forms. Excellent planning, problem-solving and relationship-building skills developed 12+ years in the field. Computer-savvy and well-organized with strengths in data entry, file management, Netcare, Right Fax, Connect Care, Epic, Word, and Excell.
Overview
12
12
years of professional experience
Work History
Unit Clerk /Administrative Assistant
Alberta Health Services, AHS
12.2011 - Current
- Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Delivered clerical support by handling range of routine and special requirements.
- Coordinated diagnostic tests, performed various administrative tasks by filing, copying and faxing documents.
- Involved with Unit council meetings and relaying relative information to other Unit Clerk staff.
Administrative Assistant
Alberta Health Services
04.2018 - 01.2023
- Processing e-referrals and referrals, OR bookings, workqueues, Scheduling- patients and staff, inbox and emails.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Scheduled office meetings and client appointments for staff teams.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Education
Applied Business Technology Certificate - Applied Business Technology
Okanagan University College
Salmon Arm, BC01.2005
Skills
- Surgical unit experience
- E-referrals and Referrals
- OR bookings
- Patient Health Information Access
- Patient appointment's
- Inpatient Services
- Medical Terminology
- Computer Proficiency
- Equipment Troubleshooting and Maintenance
- Teamwork and Collaboration
- Adaptable and Flexible
Professional Development
- Unit 23 Unit Council Committee
- Advisory Committee for Red Deer College, Unit Clerk Program 2021-2022
- Red Deer Kidney walk - Chair person for September 2023
- Professionalism Workshop
- Career Insight Non-Violent Conflict Resolution Workshop
References
Greg Reddekopp
Patient Care Manager of Surgery
RDRH
(403) 356-5421
Tiffany Lynn
Charge Nurse
Unit 23
(403) 392-0677
Jesse Mann
Registered Nurse
Fast Clinic
(403) 896-8916
Timeline
Administrative Assistant
Alberta Health Services
04.2018 - 01.2023
Unit Clerk /Administrative Assistant
Alberta Health Services, AHS
12.2011 - Current
Applied Business Technology Certificate - Applied Business Technology
Okanagan University College
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